Paint by CanvasReviews of paintbycanvas.com

Like many have said, I am sure the product is good, after all, I did my due diligence and checked Trust Pilot before ordering. Alas, I do not know for sure, as it is now 4 weeks since I ordered, it’s almost Christmas and it looks like my daughter is not going to get her Christmas present. “Disappointing” just doesn’t come close to describing this situation. Their stock answers point to a production problem and that shipping isn’t their responsibility. My main issue was why was I only told about this yesterday? If I had been told 2 weeks ago I could have gone to a competitor and got the present I wanted for my daughter through them. Their tracking website has not said there were any problems either. So they have given me no chance to save this Christmas present. Further more, it is a bit rich for them to say that special deliveries are working fine. Why is the ‘production problem’ not affecting those? Something doesn’t add up and this just falls short of what you would expect from an online company these days.

Horrible! Broken shipping promises, no responses. Ya can’t cancel when they can’t ship.

Just like all the other numerous complaints. I order a custom picture for a surprise gift, with a guarantee to be here before Christmas. Paint by canvas thanks for nothing. Your solution give me 35% for next purchase. I want you ask yourself this question would you purchase from a company that took your money and did not provide a guarantee that they promised.

The end painting looks amazing and it was really fun to put together and paint!

Placed an order on 30th Nov for a Christmas present. It’s non-customised. I’m still waiting for the delivery and when contacting Customer Services I just get told it still has time to arrive. Not in time for Christmas I think! Really disappointed and reading the reviews, I’m not the only one.

First it begins with a favorite photo. Whether it's a child or a pet (which were my choices) there will be a picture that you know would make a one of a kind special portrait. You will be amazed & pleased with the results

I ordered my painting as a gift , was supposed, as they confirmed , to be shipped on Dec,01 , still haven’t received it , I emailed them and all I get is a link to track the package . I wouldn’t have to contact them if I saw progress on the tracking site ! They have no accountability to the whereabouts of the paintings they send ? Very disappointed in this company and will now have to contact my bank to get a refund as nothing is being done from the company to find out where the painting is .. oh and I paid the extra insurance on the package

Have now waited 23 days for my purchase , made on 29th November so don’t expect your gift by Christmas! Still no sign only emails off customer service advising they are speaking to there shipper ! Clearly he’s not Santa Clause 🤯 Buyer Beware The response received below from Paint by Canvas , appears very common , go to trust pilot and view the multiple 1 star reviews for orders placed in November ( well before Christmas rush ) all are saying the same and all are experiencing the same response . Clearly the company have shipping problems , but are still pushing Black Friday deals and discounts ? The message below states if you don’t get your gift by Christmas ! This tells me all I need to know , for weeks they have known there was an issue , but have chosen to do nothing ! There responses are simply diverting attention from there obvious problems , I did leave a completely honest negative comment on Face Book where I purchased from , however now I’m mysteriously blocked from thier site ? 🤔