Paint by CanvasReviews of paintbycanvas.com

Now, from the reviews the product appears to be good (did my due diligence checks on Trust Pilot before committing)... so, I ordered a painting by numbers set for my wife; a custom piece of the whole family. I ordered in on November 29th, thinking a month will be long enough for it to arrive and give to my wife for Christmas. We are now on December 20th and it is still showing as 'in transit'... That is not good enough, I am afraid. I can get items from China shipped within a fortnight that have to go through customs clearance! What the heck is going on? It will be my last purchase from this company (if it ever arrives)...

I wish I paid more attention to the one star reviews before ordering. I cannot comment on the quality of the product as I haven’t received anything yet. The tracking information doesn’t work accurately and it was shipped 20 days ago but nothing has been received. If you are based in the UK I would suggest using a UK based company as I have no idea if I will ever receive the product.

Item not delivered in time for Christmas. Customer service only via email and useless!

After placing an order on the 29/11/2025 I was led to believe by all information provided this would arrive in time for Christmas. It is now the19/12/2025 and still not arrived. After communication with the seller they still cannot confirm it will be delivered and also added in that due to it being custom made they would not refund. Don’t have too many issues online but this has been up there with the worse so far. Wish I had paid by pay pal now as at least I would have been protected. This feels like a scam now. The were still advertising on the 15th of December to order by the 16th for Christmas delivery. Very bad and false advertising at its finest. This was the latest response to my order. Hi, thank you for your message. With express shipping the process is indeed much faster, but standard delivery was selected for your order. We’re sorry this has taken longer than expected. You will receive your order. Unfortunately, custom orders can’t be cancelled due to their personalized nature. They are always made to order from the photo the customer provides, so they aren’t eligible for refunds But I’m sure you’re going to love your order.

I ordered my two canvases in 29th of November. Since then I received a tracking number without tracking information, not mentioning which company, etc. Its after I emailed them already. The estimated delivery was 12-18th of December. I googled which company delivers with the tracking number start with ZC - it was a dodgy chinese website. First it said the number not valid. After I emailed them, somehow now its exist. Apparently the flight takes 3 days from China to the UK in 2025... Now its no update showing at all. The websites provides 10-15 days including the pringint process. Qay excited the time... I will report the the payment as fraud, and get my money back like that way if its not here by beginning of next week. Im done with this company for once and for all. Never again. I was looking forward to do it, now they took away all the joy from the whole experince. I work in costumer service, and honestly this company is the worst.

It was such a fun activity and was the best personal gift for the holidays! I def recommend!!

I painted a picture of my boyfriend’s kids as a gift for him and it turned out amazing. I’m not an artist by any means but it looked like it was done by a professional painter. The process of painting was so peaceful and almost therapeutic. I’m looking forward to doing another one. My boyfriend was in awe of such a thoughtful gesture. It turned out just like the photo I was recreating . I highly recommend this as a gift for someone or just a gift to yourself.

It’s been a really mixed experience- and generally either a 5 star or 1 star experience The good: I’ve had three of the custom paintings that have been gorgeous, the lines and drawings are easy to see and the finished products do look like a photo. I love that you can customise the paintings and make something really personal. They are some of the better paint by numbers kits The less good: I’ve had one painting that didn’t really look like the photo I sent- it was very over exposed. Customer service said it would be fine when I painted it but after working half of it, it just felt very patchy so I didn’t finish. I also received a painting as a gift in July 25 and tried to continue painting in November but the paints had dried up. This felt quick as my others have taken me several months (at least 7-8 months and paints have been fine). when asking if we could order replacements we were told they had changed suppliers and it wasn’t possible. They advise completing within 3 months which I didn’t see advertised anywhere So essentially when it goes right it is good, but when things don’t go right the company doesn’t seem to be able to help.