Paint by CanvasReviews of paintbycanvas.com

***** Beware of this company***** Check out other companies offering similar paint-by-number products. This company will do nothing but frustrate you and test your patience. Excuse after excuse. You’ll likely not get your product as promised. I see they are gaslighting people on Instagram and have now deleted all negative comments from hundreds of disgruntled customers, allowing only positive comments to be posted. I’m still waiting for my Christmas order to arrive and it’s December 23rd. It looks like I am among many who have been duped by this Company. I would encourage everyone to file a dispute with your credit card company to get a full refund. I intend to do this if my order does not arrive by Christmas. We need to hold this greedy, unethical company accountable. So, I just heard back from Trustpilot and learned that PaintbyCanvas tried to get my review taken down. Fortunately, with no success. Trustpilot decided to publish my review. We can always trust Trustpilot. So typical of this PaintbyCanvas to try and hide any negative reviews.. I also did some digging and found out that everything is manufactured and sent from China. This product is not created in the USA. Customers are at the mercy of China. I also dug up horrible reviews concerning the same delays from at least a year ago, proving that their excuses are just that, excuses. Apparently they use the cheapest way possible to ship from China, causing huge delays. Beware folks! Update… So it’s several days past Christmas and no delivery or word from this Company. They have also blocked me from their social media accounts. This is what they do if you leave any kind of negative comment. Check out their IG account.. Notice that the post comments are zero yet they appear to have several likes. Especially odd that you don’t see one negative comment yet Trustpilot is filled with disgruntled customers. Test this for yourselves. Write a negative comment and you’ll find yourself blocked. Unethical and hardly transparent. I’ve opened an investigation/ dispute with my credit card company. Next. I’ll be working on filing with the BBB. Look for another update soon. Important Update*** Good luck locating this company in the USA. They have no store front and the address they list in DE is a paper address only. It’s a business service address. Thousands of companies operating from overseas use this location as their official mailing address, even if their official owners live elsewhere. Shame on Niila for acting like this is an American based business/manufacturer with a proper American business address. This is a company with all goods manufactured and serviced in China. Is Niila living/working in China? Still waiting for my order. No response from this company, however they still have time to block every negative social media post. Very telling.

Ordered canvas on Dec 1st, still not received & not replied to my email & no notification it will be delayed. Christmas gift for my autistic son as he loves painting and no confidence I will receive it, let alone on time. If there are delays the basic courtesy is to notify your customers patiently waiting on their deliveries? Very disappointing

The canvas and paints are great quality. I'm not exactly a regular painter (not an artist at all), but whenever I want to treat myself, I go with Paint by Canvas.

Even though its a busy time of year, my canvas was received within the estimated time. It's excellent quality and I've just started painting it. Would definitely recommend this company, and am looking forward to making my next purchase.

Ditto on the previous 1 star posters. Isn’t it fascinating that they have time to reply to negative reviews in a timely manner, but not respond to our emails? How many Christmas’s have to be spoiled before you step up and fix the problem? You should be overnighting our gifts and eating the costs. You have time. Make it right.

Do not buy from these people as they will make excuses about deliveries and delays. I ordered my item on the 2nd of December and it still hasn’t arrived. They have failed their obligations and going through the process of claiming my money back. Someone special isn’t getting their present this year because of them.

Like many of the other customers I am still waiting on delivery of my item. In summary; poor experience, no communication, me constantly chasing with little indication of when I will receive my item, unanswered emails….it goes on. I ordered my canvas over 20 days ago and it’s highly unlikely it will be here for Christmas. If I had of know this I would have gone with another company!! It’s now too late to order a replacement, I did indicate the urgency of the order but no accountability or apology. They are quick to take your money and once they have it it’s radio silence! I would not recommend this company!! I felt compelled to edit my review in response to the below reply from the company. I’d like to reiterate at NO POINT was I informed of a delay to my order. To insist that I was is a complete fabrication of events and only further adds to my frustration with this company. They have commented on my review within two hours, yet are unable to answer my emails which are days old!!

Firstly they lied about how long it would take for delivery. Then they lied about where the parcel was. Then they failed to provide any meaningful tracking, and when I asked for tracking so I could decide what I was going to do for Xmas gifts, they simply ignored it. To make it worse, they then send out a mail saying "we messed up" to all of their customers that were not getting their gifts on time!!! All in all, their communication was appalling and their customer service shockingly bad. I would never order from this comany again and I would never recommend them to friends or family. 3 weeks after order and they still have no idea where my parcel is!!!