TH
Hugely frustrating
Hugely frustrating. I completed a very expensive course and did not receive a ‘card’ assuming it would simply be on my profile on the PADI site (which I have with my photo and certificate number). However they are trying to charge me for a replacement e-card at £42. They should already provide this e-card on your profile upon completion of their qualification. If I complete the course, I expect proof of the qualification as standard. Hugely disappointing here. A pure money maker and not much else. The one star given here is on the generous side
Response from PADIApr 26, 2023
Hello, We sincerely apologize that the eCard did not function as promised. We understand your disappointment, and apologize for any inconvenience this may have caused you. I would love the chance to go over your concerns and try to provide a resolution. If you are interested, would you mind contacting me directly at [email protected] and providing your direct contact information so I may reach out to assist? Thank you for taking the time to bring this issue to our attention and for the opportunity to assist. Sincerely, Harrison PADI Customer Relations Support Team



