MC
PADI August 2026
August 2026. I was prompted to upgrade my PADI app on my iphone. When I did this, all of my logged dives on the old app disappeared and I could not see any dive history on the new app. After numerous emails to PADI they said they could not find my dive history. I don't understand why the PADI coders couldn't retrieve the information from a back up. Luckily I had a few dives logged in my paper log book from a Palau trip but I am missing other dives. I sent PADI copies of a few dives from my paper log book, asking them to help me log those on the new phone app. They did not do that so I will now try and reach out to the various boats and dive centers to see if they can retrieve old dive information and help me log it on the new app. I now realize I can't trust this app so please make sure you log your dives in an old school paper dive book as well as your app. Also, please try and avoid upgrading the App as PADI doesn't have a back up copy!
Response from PADIOct 14, 2026
Dear Organic, we are sorry to hear of your experience with the PADI App. We would like the opportunity to troubleshoot further, kindly contact us at [email protected] providing your information. Thank you so much in advance. Looking forward to working with you. Sincerely, PADI Customer Relations Support Team