Padel USAAbout Padel USA Padel USA is the leading destination for padel equipment in the USA. Padel USA collaborates with the best padel brands like Adidas, Babolat, Head, Nox, Wilson and delivers fast, reliable service and quality gear tailored for every padel player. Shop Now Get Help Contact Us Help Center © 2024 Padel USA | padelusa.com
Padel USA (padelusa.com) has 162 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Equipment & Associations · Panorama City, California
Excellent
Equipment & Associations · Seattle, Washington
Excellent
Equipment & Associations · Moscow, Idaho
Excellent
Equipment & Associations · Torrance, California
Excellent
162 approved reviews, newest moderated first
Federico L.
Perfect quality , on time!
Response from Padel USANov 13, 2023
Hello Federico, it's fantastic to hear that the quality and timeliness of our service met your expectations. We're committed to consistent excellence, and your recognition means the world to us. Thank you for your review, and we can't wait to serve you again!
EDUARDO O.
I had a super bad experience with this company PADEL USA. I placed an order for 2 rackets and other things on OCTOBER 29, 2023, my order had to have arrived today NOVEMBER 03, 2023 and it did not arrive, I contacted them because my order did not arrive and they gave me many excuses that My card was declined and then UPS did not work on the weekend, and then my order was not ready and after several emails the only solution is a refund, I did tell them that I do not want a refund, I want what I bought from them I sent a screenshot with my order number, I told them to call me by phone and nothing, they don't even want to solve the problem. If you have a company, be serious and be responsible with your clients, because your clients have a job, you have money, you have a house and what to eat so I hope you are more friendly with your clients padel usa they made me cancel 2 games because of you who don't do your job well job.
Luis B.
fast and accurate
Response from Padel USANov 13, 2023
Hi Luis, we're delighted to receive your feedback! Your mention really highlights what we strive for with our services. Thank you for taking the time to share your experience. We look forward to serving you again soon!
Gustavo T.
thank you for all your help. It’s been a great service and I understand the inconvenience.
Response from Padel USANov 13, 2023
Hello Gustavo, thank you for acknowledging our efforts to assist you. We're so glad you felt supported and understood, even when things didn't go as planned. Your satisfaction is our priority. Thank you for your trust in us, and we're here for you anytime you need.
DARIO EMILIANO HURTADO L.
Two days after the order was placed and paid, the day that DHL's tag was printed, they sent me an email telling me that my product was "out of stock" (a day before the raquet's arrival to my location) despite not stating anyware that it was sold out or it had low inventory in the web page. They offered me an expensier raquet insted of the one I purchased. Which felt like a cash-out solution instead of offering me a similar raquet with no aditional payment.
Response from Padel USADec 13, 2023
Dear Dario, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the unavailability of the product you ordered. We understand how disappointing it can be to look forward to a new purchase, only to find out it's not available as expected. We have attempted to contact you multiple times to resolve this issue and even offered a racket for free as a token of our commitment to customer satisfaction. Your satisfaction is extremely important to us, and we would welcome the opportunity to make things right. Please feel free to reach out to us at any time and we would be happy to make this right. Thank you for bringing this matter to our attention. We look forward to the opportunity to serve you better in the future. Padel USA Team
Billy
Awesome deal on price, received product in a perfect condition. Customer support was extremely helpful and prompt in providing tracking information to make sure delivery goes smoothly. Would shop here again for sure.
Adelbert S.
Racquet was delivered quickly. Happy customer.
Response from Padel USASep 20, 2023
I'm glad to hear that you're satisfied with the delivery and the padel racket. We strive to provide the best service possible for our valued customers. Thank you for taking the time to share your positive experience. We hope to serve you again soon and don't hesitate to contact us if you need anything. Padel USA Team
Mateo A.
Very happy with their service! Sam was extremely helpful and provided excellent service with a couple questions I had about a racket I purchased and quick response. I would definitely buy again!
Response from Padel USASep 20, 2023
Thank you Mateo for taking time to share your experience. We really appreciate having you as a valued customer and we will make sure we serve you the way you deserve for your future padel purchases. Contact us any time when you need anything. Best