Padel USA Reviews | Read Customer Reviews of padelusa.com

Padel USA Reviews | Read Customer Reviews of padelusa.com

Padel USA reviews

162 approved reviews, newest moderated first

Gabriela
Aug 19, 2023
Excellent service
Excellent service, great product quality and super fast delivery! Totally recommended
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JOEY
Aug 10, 2023
Great website, fast shipping
Great website, fast shipping
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NICOLAS B.
Aug 8, 2023
Great service
The products were exactly as the post, I got them in time. 10/10 would recomend.
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Jorge D.
Jun 21, 2023
Everthing went well in my recent…
Everthing went well in my recent purchase!
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Richard M.
Jun 5, 2023
Nothing in the package when it arrived
The package was cut at the bottom. The contents were not in the package.
Response from Padel USAJun 13, 2023
Dear Richard, We sincerely apologize for the issue you experienced with your recent order. It appears the package containing the Bullpadel Frame Protector accessory you ordered was damaged during transit, causing it to be lost. Please rest assured that our customers' satisfaction is our top priority, and we take such incidents very seriously. Upon seeing your review, we have made five attempts to contact you to resolve this situation. We understand how frustrating it must be to receive a damaged and empty package, and we are eager to rectify this for you. If our previous emails haven't reached you, could you please reach out to us directly? We would appreciate the opportunity to investigate this matter further and offer you a suitable solution, such as a replacement or full refund. Please accept our deepest apologies for any inconvenience caused. We are committed to improving our service to prevent such issues from recurring in the future. Thank you for bringing this to our attention. We look forward to resolving this issue to your satisfaction. Best, Padel USA Team
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EDUARDO ANTONIO R.
May 10, 2023
Excellent service!
Excellent service!
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Pedro T.
May 5, 2023
Although this might noy be entirely…
I had originally purchased an padel racket, Sam, reached out to me to try to resolve the issue of my item not been delivered. After, we reviewed all the correct information was provided, and a claim filed with UPS. A new item was then sent out by Sam at PadelUSA. Thank you for your help and commitment to mending the situation. Thank you Sam and thank you Padel USA! Now I’m tournament ready!! Sincerely, Pedro T. Original msg: Although this might noy be entirely your fault as a company, I have yet received my padel, UPS said their driver dropped off my package, but it was not! Also, I haven’t heard anything back as far as a possible replacement, credit, etc. Please reach out to me regarding this, I have been in contact with Rej, who told me to file a claim with UPS. Not a really good experience so far. Sorry
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Juan Francisco R.
May 3, 2023
quality is the best
arrived quickly and the paddle came in perfect condition
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