Padel USAAbout Padel USA Padel USA is the leading destination for padel equipment in the USA. Padel USA collaborates with the best padel brands like Adidas, Babolat, Head, Nox, Wilson and delivers fast, reliable service and quality gear tailored for every padel player. Shop Now Get Help Contact Us Help Center © 2024 Padel USA | padelusa.com
Padel USA (padelusa.com) has 162 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Equipment & Associations · Panorama City, California
Excellent
Equipment & Associations · Seattle, Washington
Excellent
Equipment & Associations · Moscow, Idaho
Excellent
Equipment & Associations · Torrance, California
Excellent
Showing 14 reviews with 1 star · Clear filters
Ed G.
They sent me a bag without a plastic cover full of stains. When I asked for money off, they just said tough. Send it back and we’ll give you a $20 store credit that would mean I would have to order from an unreliable and unapologetic source again they showed no remorse and took no ownership for the inconvenience of having to return a bag and the unprofessional act of sending a bag without a plastic cover and with stains on it.
Alan O.
I haven’t received the bag
Karla M.
Very unfriendly system
Jose
I bought a NOX racket from Padel USA, and it broke after just 3 months of normal use. The break was clearly from the inside out — a textbook warranty issue. Since they advertise warranty support for 6 months right on their website, I figured getting a replacement wouldn’t be a problem. Turns out, that’s not the case at all. Apparently, Padel USA doesn’t have any real connection with NOX — and honestly, I’m starting to think they don’t have solid connection with any of the brands they sell. So if your racket breaks or has any issues, don’t count on them to help. They offered me a small discount on a new (overpriced) racket instead of actually backing the product they sold me. Craig from their team tried to be helpful to an extent, and I understand since he is not the one running the show, but Sam, the one who does, was super unprofessional and came off really cocky. Not the kind of attitude you expect when you're dealing with a warranty issue. Long story short — I wouldn’t recommend buying from Padel USA. If something goes wrong, they’re not going to have your back. There are way better places to get your gear where they actually care about customers.
Laura
I still haven’t received the order and you’re asking for a review. LOL! It’s been two weeks since I placed the order…
Jean Carlo S.
Do not buy from this site. I attempted to buy a 2025 racquet and received an email to "validate" my order. I did so. A day before I received the order, I got an email saying that they had canceled it due to card security concerns. I still have not received the refund. So be careful
Response from Padel USADec 12, 2024
Hi Jean Carlo, We are sorry that we had to cancel your order, as explained in our email conversation. We want to protect our customers and ensure a secure online shopping experience. The refund was submitted at the time of cancellation, so the funds should already be back in your bank account. We appreciate your business and would be happy to serve you as one of our customers. Please don’t hesitate to contact our team by email if you’d like us to find a solution to fulfill your order. We are always here to help. Best, Padel USA Team
Luis
The product was already in Bad conditions when he arrived and i tried to reach them and they didn’t answer. Bad service, bad prodcut, bad everything. For 500$ I paid I expected a little more or at least give the right product.
Response from Padel USAMar 11, 2024
Hi Luis, Thank you for taking the time to share your feedback. We’re sorry to hear that you received the item in bad condition and you weren’t satisfied with your recent shopping experience. It’s important to us that our customers are more than satisfied with their purchase and we would like the opportunity to resolve this issue. We have checked our conversation and it seems that we did not receive any contact about the item you received. Please respond to our request so that we can investigate any unresolved issues and make it right for you We value our customers' opinions and would like to thank you for bringing this to our attention. Do not hesitate to come back to us if necessary, we are here to help you! Sincerely, The Padel USA Team
Carlos A.
I’m really disappointed. The worst service, I picked a product, I payed and then it was cancel my order. Never gonna buy again!!!
Response from Padel USAMar 4, 2024
We're sorry to hear you were less than satisfied with our product/service. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We are doing our best to update our inventory and to make sure that our products are available. We value our customers' opinions and would like to thank you for bringing this to our attention. Do not hesitate to come back to us if necessary, we are here to help you. Sincerely, The Padel USA Team