PackageHopper by MyUSReviews of packagehopper.myus.com

Great price. Unfortunately, my first use of their service was when they were experiencing technical difficulties. A week after my first shipment I received a $300 invoice from FedEx on top of what I paid PackageHopper. PackageHopper made efforts to correct the issue, responded to me promptly, and they were communicative on social media about their progress. I confirmed with FedEx that they had rebilled the $300 invoice to the proper third party.

FedEx quoted $300 to ship a shoebox to Norway. USPS quoted $60. PackageHopper was $30 -- and it arrived!

My experience financially with this company was horrible. I paid 118.00 for a package that only cost 30.00. This company paid FedEx 30.42 and kept the remaining balance of 118. They claim they do not give refunds. Very sad. I tried reaching them and you cannot talk with anyone. I've sent several emails and no response.

I read reviews here, and understandably, I was skeptical. 50% of the reviews were bad 50% were good. The good reviews were shorter; the negative reviews were more detailed. USPS is not delivering mail from USA TO NZ. My daughter is a marathon open-water swimmer and needed Carbopro and some swim goggles that she can’t get there. I looked at shipping rates with DHL, UPS, and FedEx on their sites. My package would cost between $200-260?!? Package hopper was $65?!?! I threw the dice, followed the instructions, took my package to a FedEx store. They gave me a pouch, asked if I needed a receipt, (said yes), and crossed my fingers. I shipped it 3-5 business days. Dropped it on a Thursday, it was at my daughter’s on the following Wednesday! Exactly as indicated (5 business days). I’m sending a second package today. Will let you all know

Absolutely awesome, two packages to France got there three times faster than the post office and at a major league discount. They got my business!! UPDATE. My last box was double billed for no reason. Tried contacting the company but no results. UPDATE….. their website got hacked. I did get a note that they’re working on it and the site is down. So I will give them the benefit of the doubt.

Please do not use this service under any circumstances! By shipping with their label, your package will be demoted in the delivery queue (either neglected or postponed) because FedEx can see you used a third party, rather than purchasing the services directly through them. You are much better off sending packages via USPS; it's slightly more expensive, but you get security, information, accurate tracking, and -- your package is handled with the same care and expediency as all other packages. That is, your package is "equal" in the eyes of the carrier, and based strictly off of the chronology of when you sent the package to begin with. My package was posted 12/15/2021 from California, US to North Ireland with an ETA of 12/22/2021 postponed to 12/23/2021 (which is correctly within their advertised 3-5 business days); after flying through customs without any issues, it was lost for three weeks... and then finally delivered on 01/13/2022 -- nearly one month after my posting. Packages that went through FedEx directly, or even through USPS, did NOT experience any such delays. An overnighted shipment to Moscow via express was there the very next day. COVID-19 is not to blame, because clearly many other packages are able to arrive during the advertised timeframe, during the exact same winter season :) Please refer to the first paragraph for the true reason for the delay. The only front-facing customer representative who appears to work for PackageHopper is a person named "Cheeny", who does not actually read your emails (unsure if it's just not wanting to do an annoying job of having to be a customer rep, or if it's actually incompetence?) and will regurgitate pre-written assurances from a script, even if said responses do not match as an appropriate reply from what you tried to explain / the context of the situation. This is typical of all customer service that is outsourced, and not in-house. The company does not even do the basic minimum investigation of entering in your tracking number into the native carrier's website. While Cheeny was still promising the delivery would be "expedited" today, I was able to already see the package was delivered -- simply from the public FedEx website available to everyone, freely. It makes me very curious why a company would promote itself as having an inside track to the carrier (implying their longterm relationship with major carriers gives them an advantage both in prices AND information) yet... the information they get is far less accurate than the customer themselves directly contacting the host carrier...?? Again, unsure if it's incompetence, or just laziness. When I contacted Cheeny for a refund via chat, they disconnected on me 🤣 Guess I hit a nerve :) At this point I won't even complain about rude service; after all, Cheeny never gave indication they cared, so my expectations were laid right away. Why would they? It's not their problem! It's not their package that got lost, banged up, torn through, and delayed by about a month! Who cares, right? Please save yourself trouble and do not go through this third party shipping company. It was my very first experience with them and I deeply regretted my decision. At least I have emerged a bit more knowledgeable about how these things work, and I hope to warn others.

This is my first and will be the last time that I use PackageHopper. They are a scamming shipping company. They offer really cheap international postage rates to get you to ship with them, and you do legitimately ship with renowned and established couriers like FedEx and UPS, but the company sends your recipient emails and letters telling them to pay expensive customs and import taxes - which are completely false and incorrect. I sent two packages worth very little value to my family in the UK and Colombia, and both recipients were spammed with emails telling them to pay large amounts of money to receive their packages. Note - they still received their packages before they did anything and they did not pay the fees and nothing happened. Other customers have also reported the same thing happening. Do NOT use this service. I gave 2 stars because at least the packages arrived to the recipients undamaged.

I found package hopper in june...i was so estatic because i joined a snack swapping group on facebook and it had saved me about 3 times the amount... not only that my package arrived in just a few days!!!... i immediatly shared with my snack swapping group and we have been happily using ever since.... ive sent about 13 boxes with them so far and ive only had my package delayed one time and i chop that up to the holiday season... i even put the wrong address and they were quick to help me change it and have ny package sent to the correct address...ive been extremely happy with their service and continue to not only use them but reccomend them to others...u even shared it with fed ex workers who were shocked at the discounts given when using package hopper rather than shipping straight thru with fed ex.... i truly thank you guys and will contonue being a valued customer!!!