Jamesa M.
PackageHopper Rocks!
My initial Chat Customer Service contact person provided incorrect information twice (!) and sadly lacked the required product knowledge to respond to my query ie. package ID & tracking, leaving me extremely dissatisfied and frustrated. However, not being easily dissuaded, I located the website Customer Service portal sending my concerns via email. To my surprise, the response I received from the agent - Breanah, was amazing! Her professionalism, empathy, friendly and prompt service was beyond my greatest expectations. The item sent to New Zealand was a Care Package to assist my family affected by Cyclone Gabrielle, Breanah single-handedly restored my confidence, walked the company's talk, went the extra mile to contact her agents in Florida, and gave me the much-needed reassurance that my concerns were addressed & my package was safely on its way to NZ. Even though on arrival my carefully wrapped contents were in complete disarray, Breanah's actions alone, ensured that I will definitely use PackageHopper for future consignments to NZ remaining aware that every item will be opened and inspected AND that NZ Customs will charge GST if the information provided is not sufficient. PackageHopper took care of it all at this end! I'm grateful to Breanah and her agents - thank you & God Bless you!