Hassan B.
SCAM company
SCAM company. will charge you 10 times more than your regular price. and will charge your credit card without your permission. call your bank immediately and close your card. never ever to deal with this company.

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PackageHopper by MyUS (packagehopper.myus.com) has 36 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Hassan B.
SCAM company. will charge you 10 times more than your regular price. and will charge your credit card without your permission. call your bank immediately and close your card. never ever to deal with this company.
JC
Used them to send overseas package, worked great so used them again, this time my package got held up and never delivered for a reason never fully explained to me! Package Hopper kindly offered a full refund which they didn’t send, when I kept checking on it they finally sent it to my PayPal but disputed it 2 days later and got their money back! They did it in a way that made it look like I offered them a service I didn’t provide and when I responded to dispute PayPal didn’t even review my document showing it was refund! Now I have a negative balance in PayPal because I had already transferred the money! Still trying to resolve this thru PayPal! Update: After multiple emails back and forth they have reissued my refund!! I am cautiously waiting to see if they leave it this time! My experience with them the first time was excellent so hopefully this is now resolved!
Oussama
Fraud, they don’t wanna pay my FedEx bills
KJ
My original review is below the lines. Here is an update. I was going to write a better review after they "refunded (sounded like a fake refund to me)" me the FedEx's double-charged money (they charged me because of packagehopper made a mess) on PayPal. Guess what? They are still a fraud. They sent me the money on PayPal, I thanked them by email for fixing the problem, and now they are claiming the money back on PayPal. They are calling ME a seller!!!! I am not a seller, I am just a regular individual who used YOUR service. Don't think that they are nice people just because THEY COMPANY/TEAM REPLY TO YOU ON TRUSTPILOT. It is a scam!!! They are just acting nicely in the public eyes but they are right now literally scamming me!!! I really wanted to write a nice review for these people after "fake fixing" my problem! Why did I use their service?? This is the worst experience of my life. There is no way around these people. all I want to say to myself is that STAY AWAY FROM THEM!!! I don't ever want to deal with them in my life again. These people have given me so many headaches and negative experiences. Worst!! --------------------------------------------------------------- They seem like a scam! I sent an international package through them for a very low price. I was very happy, until, FedEx charged my credit card for an additional amount which was more than 5 times the original amount! Their website disappeared for a few days with no one to contact. When they came back up, I reached out to them in an email. They originally promised to resolve all these but then they stopped responding to my emails. These people appear to be complete frauds!!! Please stay away from them. I need help recovering my money. Please provide any suggestions! I am completely helpless at this moment.
Response from PackageHopper by MyUSApr 27, 2022
Hello, we apologize for the confusing situation. Unfortunately, during the time our systems were down, we also encountered a FedEx invoicing issue that affected some of our customers. We've so far completely sorted this issue for any customers who were affected and sent us the additional invoices to be reported. It sounds like you were charged directly by FedEx, and we are extremely sorry about that! If you can reach out to our Customer Service team (https://packagehopper.myus.com/contact/) with the affected PackageHopper orders and the invoices/charges you got from FedEx, our team is happy to get that refunded for you ASAP. Again, we are so sorry this has affected your experience with PackageHopper.
Rochelle S.
I sent a package through Australia,by printing from my computer and paid your charge of $45. I just got a bill from FedEx for that posting for $198.You have gotten paid but FedEx saysyouhave no account with them, therefore they are charging me a ridiculous amount of money for an envelope weighing less than than1lb.andmeasuring7 inches by 11 inches.your. Ompany
Response from PackageHopper by MyUSApr 27, 2022
Hello, Rochelle. We recently encountered a FedEx billing issue that has since been resolved. If you are still experiencing issues with your PackageHopper shipment, please reach out to our team so we can assist! We apologize for the confusing situation.
John G.
Same issue as posted by others. Paid Package Hopper$48. Received shipping label (FedEx). Dropped package at nearest FedEx location. Package was accepted without question. Packaged delivered without problems. But now 2 weeks later I have received a bill for $304 from FedEx. Surely FedEx should be billing PackageHopper. PackageHopper followed up stating there was a problem that has been resolved. So no additional money is due to FedEx
Response from PackageHopper by MyUSApr 27, 2022
Hello, John. Thank you for sharing your recent experience with PackageHopper. We are glad we were able to help sort this issue out. We're always looking to improve offerings and service for our customers and your feedback is invaluable. We hope to ship with you again soon!
Charles H.
Total fraud. When you get the bill from FedEx, tell them it was fraud, you already paid and refuse to pay anything additional. -CTH Ps. The reply from them is a lie too. They opened an unauthorized FedEx account in my name. Don't trust these fools.
Response from PackageHopper by MyUSApr 27, 2022
Hello, Charles. We're sorry you were affected by the invoicing issue from FedEx. We've since reported it and had it corrected by FedEx so any invoices from them need not be paid. If you are still experiencing issues from this, please reach out to our Customer Service team (https://packagehopper.myus.com/contact/) and they would be happy to assist! Again, we're sorry for the confusion this may have caused.
Henry S.
SCAM!!! I wonder why they are still able to do business online? Paid over $60 to send a package to Caribbean but received over $300 bill from FedEx. I wonder how much money they were able to get from their customer and they did not even pay it to the Shipping company. Why no government authority looking into this?
Response from PackageHopper by MyUSApr 27, 2022
We're so sorry this has been a confusing experience for you, Henry. We can assure you that PackageHopper is not a scam. We recently encountered a FedEx invoicing issue that has since been corrected. If you are still having issues, please feel free to reach out. We are happy to assist and hope to make this a more positive shipping experience for you!