PackageHopper by MyUSReviews of packagehopper.myus.com

The total quote was $75 But was hit with a $150 custom tax for sending an iPhone

I shipped a new laptop to Colombia for an employee's home office. The laptop arrived in Bogota but has been held at customs. Talking to FedEx, they say there is a $600 fee that needs to be paid to release the shipment and they will need to use another carrier because FedEx doesn't ship to the town I need. I've tried for a week to reach someone at PackageHopper but their website chat is unavailable and they are no longer answering their texts on WhatsApp. I've reached out to the parent company, MyUS, and they have said they forwarded my request to PackageHopper and I'll receive an email. After a week and three different requests I still have heard nothing.

I sent a package from the United States where I am now, to my home in Italy, containing personal effects that I didn't want to pack on my next trip home, plus many souvenirs and Christmas gifts for friends and relatives. When completing the shipment, the portal asked me if I wanted to purchase insurance that covered the entire value of the package for any damage or loss of the package during shipping. Then I reported the value of the content and the type of products, specifying that they were gift products and used products. Not being a company and not being goods for commercial use, I did not have and was not required any invoice. But despite all this, the gentlemen saw fit to produce an invoice writing that the package contained spare parts for motorcycles...so due to their INCORRECT declaration, the customs of my country applied the taxes as if they were goods destined for sale, therefore making me pay over 1/3 of the value of the package. And this is unacceptable, because between shipping and these taxes that I didn't have to pay, in the end I spent more than the products contained in the package were worth. Another very serious thing is that the products contained inside had been protected and individually packaged by me in packages and envelopes, both to protect them during the journey and because they were gifts intended for different people. Furthermore, the large package that contained them all was protected on departure with film and FRAGILE signs scattered everywhere...precisely because inside there were fragile objects such as cups, plates, etc. Unfortunately upon delivery when the package was opened, we discovered that more than half (about 30 out of 42 total) of the packages and envelopes had been opened. All the bubble wrap bags of various sizes that contained small products had disappeared, and the objects contained had been thrown among the other boxes, without protection, and in fact something was ruined. Other slightly larger boxes were open, and the products inside had been stored without protection, so during the journey objects such as ceramic cups and plates that were in their original polystyrene packaging were damaged. Plus an important product, a pocket watch is missing! INCREDIBLE!!! Therefore the opening of the packages was not intended for an inspection, but for a real search for something to steal, given that the inspection of the products is done using x-rays to check the true nature of the goods. Try to imagine what a bad feeling you feel after having spent a lot of money, finding your goods stolen and damaged, and 3 days before Christmas having to waste more time and money to replace the gifts that these "gentlemen" had broken due to their failure. professionalism! Clearly I tried to write an email to their address, to complain about their poor service, but 4 days later, I have had no response! Nice seriousness towards customers... I'll wait a few more days, after which I'll make a formal complaint! In the meantime, I will OBVIOUSLY never again ship with this company that claims to be professionals, ripping off and damaging products purchased with hard work! I advise you to search on the internet, and fortunately you will find other alternatives which, although slightly more expensive, offer a serious and reliable service! Happy Holidays to all of you, but not to those at Package Hopper!!!

My 4 boxes were supposed to be sent to nigeria, only for me to find out ups delivered to Package hopper and there’s no phone number to contact them. I’m beyond furious. UPS is giving me the run around. These items are worth thousands. I just need my stuff back please. How can I reach package hopper????please help me

I shipped a package to Mexico, but it was stuck at the border with customs. I contacted DHL to release it to return home, and it was returned to PackageHopper, not me. DHL didn't have my information so they couldn't tell me the destination where they delivered it. So I have a missing package and I hope packagehopper finds it and sends it back since it didn't reach it's destination Update… I was notified that Packagehopper uses their address as a return address for all international shipments, hence DHL couldn’t return it to my address. I had to pay again to have it shipped from Packagehopper to my house. They asked me to purchase a return shipping label with my address from UPS or USPS. It is now on its way, after more money. DHL was willing to return the package to its original sender, but they didn’t have that information to fulfill my request.

Don't use them if you are one who prefers to speak to agents. I absolutely hate trying to deal with issues thru Chat. There was a package that I had tried to deliver to Spain for Christmas but unfortunately, this was not done. I will take the blame for the non delivery. I had included chocolate in the package which was not allowed thru customs. The reason for my 1 star is due to the horrible customer service experience in trying to get this issue resolved. First of all, I was never notified from package hopper about the situation. I was told by the family member who I tried to get this delivered to. I reached out to them many times. At the end of it, I was told I had to use another company. Let's just say that all I got from the situation is more confusion, extreme frustration and didn't feel like my issue would ever get resolved.

Awful experience. Guess I'm lucky enough to have gotten some of my stuff back. Give this company a wide berth, avoid at all cost!!!!

Do not use this company. After spending hours wrapping Christmas gifts and baby gifts with beautiful paper, bags and personalised tags, gift arrived in Norway with all paper, tags and bows totally removed from the box! MyPackagehopper has opened the box, unwrapped all the gifts and thrown all wrapping out! All contents arrived as if items had been thrown into the box with no care at all. I am beyond furious! What a huge mistake using them. Do not use these people, there was no difference on cost either.