Rebecca V.
Cheap service but scam shipping
This is my first and will be the last time that I use PackageHopper. They are a scamming shipping company. They offer really cheap international postage rates to get you to ship with them, and you do legitimately ship with renowned and established couriers like FedEx and UPS, but the company sends your recipient emails and letters telling them to pay expensive customs and import taxes - which are completely false and incorrect. I sent two packages worth very little value to my family in the UK and Colombia, and both recipients were spammed with emails telling them to pay large amounts of money to receive their packages. Note - they still received their packages before they did anything and they did not pay the fees and nothing happened. Other customers have also reported the same thing happening. Do NOT use this service. I gave 2 stars because at least the packages arrived to the recipients undamaged.
Response from PackageHopper by MyUSJan 3, 2022
Hi Rebecca, I'm so sorry to hear that your recipients were spammed with customs fee requests. Since most package labels with us are sent Delivered Duty Unpaid (DDU), any customs, duties, or taxes required by the delivery country is required and usually the carrier (FedEx and UPS in our case) will reach out for payment. Unfortunately, these taxes are not something we have control over. I hope your future international shipments are less eventful. Thank you for shipping with us!