PackageHopper by MyUSReviews of packagehopper.myus.com

The total quote was $75 But was hit with a $150 custom tax for sending an iPhone

I shipped a new laptop to Colombia for an employee's home office. The laptop arrived in Bogota but has been held at customs. Talking to FedEx, they say there is a $600 fee that needs to be paid to release the shipment and they will need to use another carrier because FedEx doesn't ship to the town I need. I've tried for a week to reach someone at PackageHopper but their website chat is unavailable and they are no longer answering their texts on WhatsApp. I've reached out to the parent company, MyUS, and they have said they forwarded my request to PackageHopper and I'll receive an email. After a week and three different requests I still have heard nothing.

They came through for a small shipment to Sweden last summer, so I tried them again for a small gift to the same address in Sweden and the identical item to a friend in France. I see that they have told Aramex, the international shipper, different weights for identical items. My biggest problem that they do not respond to emails or WhatsApp texts and their "24x7" chat service is never working. Their customer service is non-existent.

I sent a package from the United States where I am now, to my home in Italy, containing personal effects that I didn't want to pack on my next trip home, plus many souvenirs and Christmas gifts for friends and relatives. When completing the shipment, the portal asked me if I wanted to purchase insurance that covered the entire value of the package for any damage or loss of the package during shipping. Then I reported the value of the content and the type of products, specifying that they were gift products and used products. Not being a company and not being goods for commercial use, I did not have and was not required any invoice. But despite all this, the gentlemen saw fit to produce an invoice writing that the package contained spare parts for motorcycles...so due to their INCORRECT declaration, the customs of my country applied the taxes as if they were goods destined for sale, therefore making me pay over 1/3 of the value of the package. And this is unacceptable, because between shipping and these taxes that I didn't have to pay, in the end I spent more than the products contained in the package were worth. Another very serious thing is that the products contained inside had been protected and individually packaged by me in packages and envelopes, both to protect them during the journey and because they were gifts intended for different people. Furthermore, the large package that contained them all was protected on departure with film and FRAGILE signs scattered everywhere...precisely because inside there were fragile objects such as cups, plates, etc. Unfortunately upon delivery when the package was opened, we discovered that more than half (about 30 out of 42 total) of the packages and envelopes had been opened. All the bubble wrap bags of various sizes that contained small products had disappeared, and the objects contained had been thrown among the other boxes, without protection, and in fact something was ruined. Other slightly larger boxes were open, and the products inside had been stored without protection, so during the journey objects such as ceramic cups and plates that were in their original polystyrene packaging were damaged. Plus an important product, a pocket watch is missing! INCREDIBLE!!! Therefore the opening of the packages was not intended for an inspection, but for a real search for something to steal, given that the inspection of the products is done using x-rays to check the true nature of the goods. Try to imagine what a bad feeling you feel after having spent a lot of money, finding your goods stolen and damaged, and 3 days before Christmas having to waste more time and money to replace the gifts that these "gentlemen" had broken due to their failure. professionalism! Clearly I tried to write an email to their address, to complain about their poor service, but 4 days later, I have had no response! Nice seriousness towards customers... I'll wait a few more days, after which I'll make a formal complaint! In the meantime, I will OBVIOUSLY never again ship with this company that claims to be professionals, ripping off and damaging products purchased with hard work! I advise you to search on the internet, and fortunately you will find other alternatives which, although slightly more expensive, offer a serious and reliable service! Happy Holidays to all of you, but not to those at Package Hopper!!!

My 4 boxes were supposed to be sent to nigeria, only for me to find out ups delivered to Package hopper and there’s no phone number to contact them. I’m beyond furious. UPS is giving me the run around. These items are worth thousands. I just need my stuff back please. How can I reach package hopper????please help me

I shipped a package to Mexico, but it was stuck at the border with customs. I contacted DHL to release it to return home, and it was returned to PackageHopper, not me. DHL didn't have my information so they couldn't tell me the destination where they delivered it. So I have a missing package and I hope packagehopper finds it and sends it back since it didn't reach it's destination Update… I was notified that Packagehopper uses their address as a return address for all international shipments, hence DHL couldn’t return it to my address. I had to pay again to have it shipped from Packagehopper to my house. They asked me to purchase a return shipping label with my address from UPS or USPS. It is now on its way, after more money. DHL was willing to return the package to its original sender, but they didn’t have that information to fulfill my request.

My initial Chat Customer Service contact person provided incorrect information twice (!) and sadly lacked the required product knowledge to respond to my query ie. package ID & tracking, leaving me extremely dissatisfied and frustrated. However, not being easily dissuaded, I located the website Customer Service portal sending my concerns via email. To my surprise, the response I received from the agent - Breanah, was amazing! Her professionalism, empathy, friendly and prompt service was beyond my greatest expectations. The item sent to New Zealand was a Care Package to assist my family affected by Cyclone Gabrielle, Breanah single-handedly restored my confidence, walked the company's talk, went the extra mile to contact her agents in Florida, and gave me the much-needed reassurance that my concerns were addressed & my package was safely on its way to NZ. Even though on arrival my carefully wrapped contents were in complete disarray, Breanah's actions alone, ensured that I will definitely use PackageHopper for future consignments to NZ remaining aware that every item will be opened and inspected AND that NZ Customs will charge GST if the information provided is not sufficient. PackageHopper took care of it all at this end! I'm grateful to Breanah and her agents - thank you & God Bless you!

Don't use them if you are one who prefers to speak to agents. I absolutely hate trying to deal with issues thru Chat. There was a package that I had tried to deliver to Spain for Christmas but unfortunately, this was not done. I will take the blame for the non delivery. I had included chocolate in the package which was not allowed thru customs. The reason for my 1 star is due to the horrible customer service experience in trying to get this issue resolved. First of all, I was never notified from package hopper about the situation. I was told by the family member who I tried to get this delivered to. I reached out to them many times. At the end of it, I was told I had to use another company. Let's just say that all I got from the situation is more confusion, extreme frustration and didn't feel like my issue would ever get resolved.