Olinek, E.
Your inside telephone agent/s need…
Your inside telephone agent/s need training to improve awareness about the suite of products you offer. Also, during the years I've done business with APRIA, your organization (Top-to-bottom) has never met a 'Promised Delivery Date'. As read this critique, please note I placed an order, nearly a week ago, for a face mask. You promised Overnite Shipment - It took several days. It's clear you know you have customers like me over a barrel due to your Contractual relationship w/my health care provider - so, I don't anticipate my feedback will motivate APRIA to improve their business module. However, I will say this to your Executive and/or your management team, "You should be ashamed to you should be ashamed of yourselves.
Response from Oxygen Concentrator StoreJun 9, 2023
Thanks for sharing your perspective and we are sorry to hear about your experience. We believe that you have confused with some other company. As you visited our showroom on May 24th and picked up the items you needed. No shipping was required. If you believe it was us the Oxygen Concentrator Store from American Medical Sales and Rentals in Centennial, Colorado, please let us know. Please contact us at 1-877-303-9289 so we can answer any questions.



