Oxygen Concentrator Store Reviews | Read Customer Reviews of oxygenconcentratorstore.com

Oxygen Concentrator Store Reviews | Read Customer Reviews of oxygenconcentratorstore.com

Oxygen Concentrator Store reviews

10,527 approved reviews, newest moderated first

Ann
Jun 14, 2023
Did not listen to to the use for equipment.
She would not listen to the whole explanation of why I wanted the oxygen concentrator and my needs. She said that you had nothing for me. I wanted to know the price for something before I bought it and she "Oh I would have to look that up." Then came out with the items and had an invoice. Basically implied, do you want it or not prior to giving me a price. I don't want to go all the way out there asking for assistance and was told to look up the answers to my questions on line. I left with a sour taste for the store.
Response from Oxygen Concentrator StoreJun 20, 2023
We apologize for the inconvenience you experienced during your previous interaction. Our sales manager has attempted to reach out to you and has left a voicemail regarding the matter. We kindly request that you please return the call so that we can address your concerns and work towards a resolution. We value your satisfaction as a customer and want to ensure that your experience with us is positive. Thank you for your understanding, and we look forward to speaking with you soon.
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Wilson, S.
Jun 14, 2023
Professional
Professional, pleasant and answered all our questions.
Response from Oxygen Concentrator StoreJun 20, 2023
We're glad to hear that you had a professional and pleasant experience with our team. We strive to provide excellent customer service and ensure that all your questions are answered. If there's anything else you need assistance with, please don't hesitate to reach out. Thank you for choosing us and for your positive feedback!
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Senya B.
Jun 14, 2023
I was pleased with the kind and…
I was pleased with the kind and curtious customer service I received when needing to replace my dead battery that was still under warranty.
Response from Oxygen Concentrator StoreJun 20, 2023
We're glad to hear that you had a positive experience with our customer service team! Providing kind and courteous assistance is a priority for us, and we're pleased that we were able to help you with your warranty replacement. If you have any further questions or need any additional support, please don't hesitate to reach out to us. Thank you for choosing our services!
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Burton Clyde NOT Clyde B.
Jun 13, 2023
One quick call to representative Chris…
One quick call to representative Chris Hollis and the last refurbished large battery plus new carrying case was ordered and processed and shipped that sMe day
Response from Oxygen Concentrator StoreJun 20, 2023
We're glad to hear that your experience with our representative Chris Hollis was efficient and satisfactory. Our team strives to provide prompt service, and we're pleased that your order for the refurbished large battery and carrying case was processed and shipped on the same day. If you have any further questions or need any assistance, please feel free to reach out to us. Thank you for choosing our services!
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Ralph W.
Jun 13, 2023
I did not interact with anyone
I did not interact with anyone. I ordered items and had them shipped. I got them and they are of good quality, thou expensive. Thank you Ralph Witt
Response from Oxygen Concentrator StoreJun 20, 2023
Thank you for your feedback, Ralph. We're glad to hear that you received your ordered items and that you are satisfied with their quality. We understand that cost can be a consideration, and we strive to provide products that meet high standards backed by high service quality. We advise calling our Oxygen Specialists to check for ongoing specials. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your business and thank you for choosing our company.
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Karen H.
Jun 13, 2023
I had to call numerous times to get…
I had to call numerous times to get someone to attend to my problem. I guess the squeeky wheel gets the oil. I finally called the purchasing line instead of servicing line and was taken care of quickly. I had a broken oxygen machine and needed attention. I hope this will not happen again.
Response from Oxygen Concentrator StoreJun 20, 2023
Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced. We understand the importance of timely and efficient customer support, and we're sorry that you had to make multiple calls to resolve the issue. We have investigated the call issue and there was technical issue because of which we couldn't connect. Your feedback is valuable to us, and we will take it into consideration to improve our service. I see that the exchange is in progress and one of our representative will connect with you on any update. We appreciate your business and the opportunity to serve you.
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Anna
Jun 12, 2023
Mars is Awesome!
Mars is a great representative of your company. His customer service is exemplary. He knows the product in and out. He is kind, friendly, a great person to answer all the questions.
Response from Oxygen Concentrator StoreJun 20, 2023
Thank you for your kind words about Mars! We're thrilled to hear that he provided you with exemplary customer service and went above and beyond to assist you. It's great to know that he possesses in-depth knowledge of our products and was able to address all your questions. We take pride in having friendly and knowledgeable representatives like Mars on our team. We appreciate your feedback and will make sure to recognize his outstanding performance. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
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Ogle, D.
Jun 9, 2023
SERVICA WAS EXCELENT ,SALESMAN WAS…
SERVICA WAS EXCELENT ,SALESMAN WAS GREAT. REASON FOR ONLY 4 STAR WAS FOR ORIGINAL ORDER WENT BACK ORDER. ALL IN ALL VERY PLEASED WITH COMPANY
Response from Oxygen Concentrator StoreJun 12, 2023
Hey there! Thank you so much for your kind words about our service and the great salesman you worked with. We're sorry about the backorder situation with your original order, but we're thrilled to hear that you're overall pleased withus. We appreciate your feedback and thank you for choosing the Oxygen Concentrator Store. If you need any further assistance, feel free to reach out. Have a fantastic day!
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