Oxygen Concentrator Store Reviews | Read Customer Reviews of oxygenconcentratorstore.com

Oxygen Concentrator Store Reviews | Read Customer Reviews of oxygenconcentratorstore.com

Oxygen Concentrator Store reviews

10,527 approved reviews, newest moderated first

customer
Nov 21, 2023
I ordered a recertified used backpack…
I ordered a recertified used backpack for my portable concentrator and it looks like a brand new one. The price was great and I received it in like 4 days. Very nice people to deal with.
Response from Oxygen Concentrator StoreNov 28, 2023
It's wonderful to hear that you had a positive experience with your order for a recertified used backpack for your portable concentrator. Getting a product that looks brand new at a great price is always a win. If you have any more oxygen-related needs or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help, and we appreciate your feedback!
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Andrea
Nov 21, 2023
Shapping and return on repair was fast…
Shapping and return on repair was fast and easy
Response from Oxygen Concentrator StoreNov 28, 2023
Thank you for sharing your feedback! It's great to hear that you had a fast and easy experience with the shipping and return on repair. If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help with all your oxygen-related needs.
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Rearden, R.
Nov 21, 2023
Everyone I spoke with was professional…
Everyone I spoke with was professional and courteous.I haven’t received my machine back from being repaired but I believe it will be coming back soon
Response from Oxygen Concentrator StoreNov 28, 2023
Thank you for your feedback! It's good to know that you had a positive experience with our professional and courteous team. If you have any more questions or need further assistance when it does, don't hesitate to reach out. We're here to help!
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Turner, B.
Nov 21, 2023
TJ was very helpful and knowledgeable…
TJ was very helpful and knowledgeable about the equipment, and he was faithful in calling me back to follow up.
Response from Oxygen Concentrator StoreNov 28, 2023
Thank you for sharing your experience with PJ! It's great to hear that he was helpful, knowledgeable, and attentive in assisting you with the equipment and follow-up. If you ever have more questions or need further assistance in the future, please feel free to reach out. We're here to help!
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NordVPN C.
Nov 21, 2023
Item was stolen from my porch after…
Item was stolen from my porch after delivery.
Response from Oxygen Concentrator StoreNov 23, 2023
I'm very sorry to hear that your item was stolen from your porch after delivery. This is certainly a distressing situation and not the experience we want any of our customers to have. We take such incidents seriously and are here to assist you in resolving this matter. Please contact our customer service team as soon as possible for assistance.
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LYNN M.
Nov 21, 2023
its what I expected
its what I expected
Response from Oxygen Concentrator StoreNov 28, 2023
Thank you for your feedback, Lynn Mofle. We're pleased to hear that your experience met your expectations. Our goal is always to provide products and services that align with our customers' needs and standards. If there's anything we can do to make your next experience even better or if you have specific suggestions, please feel free to share them with us. Your satisfaction is important, and we're here to support you. Thank you for choosing our services, and we look forward to serving you again in the future.
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Jodi
Nov 21, 2023
My concentrator broke after 7 months
My concentrator broke after 7 months. It was still under warranty but I could either send it back for $60.00 and wait for 3-4 weeks for it to be returned, thereby leaving me house bound or pay #195 for a replacement. The address on the replacement had a typo in the apartment number. I called your customer service line and they would call back with why they said it was attempted to be delivered. I then called UPS myself and was told in 10 minutes about typo and it was delivered within 30 minutes. I did not receive a call back for 2 hours and was told it would be delivered the next day. Needless to say I don't think much of your service or costly options r it
Response from Oxygen Concentrator StoreNov 28, 2023
Thank you for sharing your experience, Jodi. We sincerely apologize for the challenges and inconvenience you faced with your concentrator and the service you received. We understand how critical it is to have a working concentrator, especially when dealing with mobility limitations. Your feedback is extremely valuable to us and highlights areas where we need to improve, particularly in terms of communication efficiency and providing more customer-friendly solutions. We will take your comments into account as we work to enhance our services. If there's anything further we can do to assist you or address your concerns, please don't hesitate to reach out. We are committed to ensuring your satisfaction and would like the opportunity to make things right. Again, we apologize for the inconvenience, and we appreciate your feedback.
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Swan, C.
Nov 21, 2023
Customer service was Great!
Customer service was Great!! Jakes a good guy. Although today when I called for quotes on a different model he wasn't as eager to please. We all have our days tho.
Response from Oxygen Concentrator StoreNov 28, 2023
I'm glad to hear that you had a great experience with customer service initially. People can indeed have their off days, but it's important for customer service representatives to consistently provide helpful and courteous assistance. If you have any concerns or if there's anything specific you'd like to discuss regarding your recent call, you can always reach out to us to ensure you receive the information and service you need. Your feedback is valuable in improving customer experiences.
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