John L.
Need shipping instructions for the $375 maintenance
I have paid you for maintenance of my Oxygen one concentrator. $375. 6 days later, I still have no idea how and where I should ship the concentrator for maintenance. Hopefully this will resolve itself. I was told I would get that information between one and three business days. We’re working on the sixth day. Please someone give me the mailing instructions
Response from Oxygen Concentrator StoreSep 5, 2025
John, thank you for your patience and for sharing your experience. We’re sorry for the delay in getting you the shipping instructions—this was caused by the manufacturer’s processing of the RMA request. As soon as it was cleared, we shared the details, and we appreciate you promptly sending in your unit and providing the tracking number. We’ll continue to monitor your service order to make sure everything is handled smoothly. If you ever need anything else, feel free to reach out to us at (877-303-9289) —we’re here to help!