GREAT EXPERIENCE. AMAZING CUSTOMER SERVICE. I LOVE THE 6 POLO SHIRTS THAT I ORDERED. I WILL BUY FROM OXKNIT AGAIN!
Response from OxknitAug 14, 2026
Dear,
Thank you so much for your kind support and positive feedback. We truly appreciate your trust and affirmation.
We will continue to bring you more trendy vintage-inspired styles and strive to provide you with the best shopping experience. We sincerely hope you'll continue to follow us and stay tuned for our latest collections.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We'll always be happy to help.
We wish you all the best!
JB
Just B.
Beware Sketchy Chinese Company
Most of the glowing reviews here are completely fake. This is another shady Chinese business that uses cheap social media advertising to dupe as many Americans as they can and into buying what is essentially cheap, thin clothing. Once they get it to you, their game is to tell you that they’ll take it back but you have to pay to ship it back to China. They realize people are not going to do this because of cost or apathy therefore they get to keep your money. It is a complete scam. Avoid them.
Response from OxknitAug 14, 2026
Dear,
Thank you for sharing your feedback. We completely understand that receiving products that do not meet your expectations can be frustrating.
We would like to clarify that, except for our USD 9.90 promotional items, most of our products are eligible for returns within 30 days of delivery.
We also stated in our return policy the circumstances under which customers are responsible for return shipping costs. However, if you receive an item that is defective or damaged, please contact our after-sales team at [email protected] and provide relevant photos of the issue. We will review the situation and assist you accordingly.
You can view our full return and exchange policy here:
https://www.oxknit.com/pages/return-exchange
We want to make sure that our customers are satisfied with their purchases, and we are always willing to assist with returns or exchanges in accordance with our policy.
Thank you for your cooperation and understanding.
Best regards,
Oxknit Customer Service Team
CC
Chris C.
Incredible service!
Oxnit's customer service was unbelievable! They truly went above and beyond, and the clothing is so nice. It's actually cotton, and the styles are simply impeccable, both for men and women. Thank you Oxnit!
Response from OxknitAug 14, 2026
Dear,
Thank you so much for your kind support and positive feedback. We truly appreciate your trust and affirmation.
We will continue to bring you more trendy vintage-inspired styles and strive to provide you with the best shopping experience. We sincerely hope you'll continue to follow us and stay tuned for our latest collections.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We'll always be happy to help.
We wish you all the best!
CH
C H.
Poorly made clothing with terrible…
Poorly made clothing with terrible return policy
While I like the designs of Oxknit, the clothing is poorly and cheaply made. I placed an order and received it a few weeks later (ships from China). Once the order arrived, I notified them the same day that the clothing was defective: collar is longer on one side than the other, the sleeves are different lengths, the material is pilling, etc. Material is very thin and, while I didn't wash them (or remove the tags), they don't feel like they would make it through a wash. Unwearable.
I contacted Oxknit to initiate a return and they informed me that I would be responsible for all return shipping to China, which costs more than the shirts. They asked for pictures, which I sent. Then they asked for more pictures. The process involves an email from them, a response, then several days before another email asking for more information. It felt like a delay tactic.
Buyer beware.
Response from OxknitAug 12, 2026
Dear,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the disappointing experience you had with both the products and our after-sales service.
Regarding the delivery time, our standard shipping time is generally 7–16 business days after the order has been shipped. As for email inquiries, our usual response time is within 24 hours, with an additional two days for weekends. We are sorry if the communication process felt slower than expected or caused you additional frustration.
If the items you purchased were short-sleeved styles, please also note that we use a relatively lightweight knit for these designs to help prevent overheating and provide a more comfortable wearing experience, especially in summer. We are also very sorry to hear about the issues you experienced with the items. We understand how disappointing it is to receive products that do not meet your expectations, especially when you reported the issues immediately after receiving them.
We would sincerely appreciate it if you could contact us again at [email protected] with your order number. We will review your case again carefully and do our best to provide you with a reasonable solution based on the actual situation.
We apologize again for the inconvenience and frustration caused, and we appreciate you giving us another opportunity to assist you.
Best regards,
Oxknit Customer Service Team
AH
A. H.
I ordered from Oxknit for the first…
I ordered from Oxknit for the first time in July and my experience was top notch. I received my items timely and the clothing fits beautifully. I would highly recommend Oxknit.
Response from OxknitAug 12, 2026
Dear,
Thank you so much for your kind support and positive feedback. We truly appreciate your trust and affirmation.
We will continue to bring you more trendy vintage-inspired styles and strive to provide you with the best shopping experience. We sincerely hope you'll continue to follow us and stay tuned for our latest collections.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We'll always be happy to help.
We wish you all the best!
RD
Rob D.
Prachtige, goede kwaliteit, goed pasvorm.
Net een bestelling binnen van 3 polo's. Prachtige, goede kwaliteit, goed pasvorm. Ben er zeer blij. Eindelijk komen de foto's overeen met het werkelijke product. Nog even afwachten hoe het gaat na wassen, maar erg enthousiast. Ze zitten heerlijk.
Response from OxknitAug 11, 2026
Dear,
Thank you so much for your kind support and positive feedback. We truly appreciate your trust and affirmation.
We will continue to bring you more trendy vintage-inspired styles and strive to provide you with the best shopping experience. We sincerely hope you'll continue to follow us and stay tuned for our latest collections.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We'll always be happy to help.
We wish you all the best!
AA
AC Ashworth & C.
I love this company
I love this company, OXknit. I have 3 of their designs. They are good quality and the price is right. I had an issue with one item, and they replaced it immediately.
It's nice to know you can buy with confidence.
Response from OxknitAug 11, 2026
Dear,
Thank you so much for your kind support and positive feedback. We truly appreciate your trust and affirmation.
We will continue to bring you more trendy vintage-inspired styles and strive to provide you with the best shopping experience. We sincerely hope you'll continue to follow us and stay tuned for our latest collections.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We'll always be happy to help.
We wish you all the best!
MA
max
Great customer service
Great customer service, product quality is super
Response from OxknitAug 11, 2026
Dear,
Thank you so much for your kind support and positive feedback. We truly appreciate your trust and affirmation.
We will continue to bring you more trendy vintage-inspired styles and strive to provide you with the best shopping experience. We sincerely hope you'll continue to follow us and stay tuned for our latest collections.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We'll always be happy to help.
We wish you all the best!
