Both of the sweaters I ordered are thin and cheap. I wouldn’t pay $15 for either sweater, let alone $50!!! Do NOT purchase from this company. The return policy forces you to send the product all the way back to China, at YOUR EXPENSE. They say if you are unhappy for any reason, they’ll refund your purchases, but they make it impossible to get a refund.
Response from OxknitOct 26, 2026
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
AK
Anders K.
Size is totally off and the quality is…
Size is totally off and the quality is horrible, its essentially a cheap sweatshirt with buttons and prints.
And a return is really expensive and you have to pay for it yourself.
Response from OxknitOct 23, 2026
Hi,
Thank you for sharing your feedback. We’re sorry to hear that the sizing and quality of the item did not meet your expectations.
We’d like to clarify that most of our garments are made from 100% cotton yarn, and the patterns are generally created through knitting techniques or embroidery rather than printing. We’re sorry that the item did not match your expectations in terms of its appearance and overall quality.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Best regard,
Oxknit Customer Service Team
AK
Adrian K.
Garbage clothing
Garbage clothing. None of the measurements on the website are accurate. All of the items were 4-6" larger than the sizing chart on the website. Buttons were sewn on crooked; the bottoms of the sweaters and sleeves were cut unevenly. A cowl-neck sweater was cut crooked so one side was bigger than the other. When I tried to return the items, they demanded multiple pictures of each item and then still expected me to pay to return the items to CHINA. I have been going back and forth with them for an excess of 10 days just trying to get a return label and refund for garbage clothing and still do not have a resolution. They offered either a 30% refund or I could order 5 replacement sweaters (which will still be garbage) and pay $50 for shipping! DO NOT ORDER FROM THEM!!!
KB
Kurt B.
Paper thin materials and very…
Paper thin materials and very undersized. I can't wear what I bought.
Response from OxknitOct 23, 2026
Hi,
Thank you for sharing your experience with us. We want to apologize for the disappointment and inconvenience you've experienced with your purchase.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future.
Best regard,
Oxknit Customer Service Team
JH
Jacinta H.
OXKNIT SCAM!!
I placed an OXKNIT order and received sizes that were not aligned with the sizing chart listed on the site. After a few unanswered emails to OXKNIT about my issue, I filed a dispute with PayPal. OXKNIT responded, apologized for the incorrect sizing, and stated they would send a new order according to the correct sizing. While OXKNIT stated that I didn't have to return the initial order, they asked that I pay $30 for the shipping of the new corrected order. I agreed and paid the shipping. Then, OXNIT asked me to close the PayPal dispute since we reached an agreement. In good faith, I closed the PayPal dispute against OXKNIT. To date, I have not received a refund of the initial order ($166.98), a refund of the additional shipping fees ($30), nor have I received the order that OXKNIT said they would send.
OXKNIT, I am not in agreement with either offer. Honestly, OXKNIT has lost my trust. I prefer a full refund of the two (2) sets, a full refund of the $30 shipping, and a prepaid shipping label to return the original items back to you. OXKNIT cannot produce evidence of unanswered emails that you have sent because they do not exist. This is the first time OXKNIT has responded since failing to send promised replacements and scamming me out of an additional $30.
It's been three days since my reply to OXKNIT per their request. I emailed and there has been no response. OXKNIT SCAM ALERT!!!
Response from OxknitOct 17, 2026
Hi,
Thank you for your feedback and we sincerely apologize for the frustration and disappointment this experience has caused. We understand your concerns regarding the replacement order and we’re sorry that this matter has not been resolved as expected.
We have checked the email record and unfortunately, one of the sets in your replacement order had sold out before, so we were unable to ship the replace sets. We sent several emails to inform you of the stock issue and discuss the next steps, but we have not received a response. We kindly ask you to check your inbox and spam folder in case our messages were missed.
At this point, both sets are unfortunately sold out. To help resolve this matter, we can offer you the following options:
Option 1: Replace the two sold-out sets with two alternative sets of your choice.
Option 2: If you prefer not to receive replacements, we can offer a 20% refund of the 2 set's price, along with a full refund of the additional $30 reshipping fee.
Please contact us by email and let us know which option you prefer, so we can follow up with you directly and work toward a resolution.
We sincerely regret the inconvenience and appreciate the opportunity to make things right.
Best regards,
Oxknit Customer Service Team
AM
André-Michel Y.
J'ai reçu un gilet de mauvaise qualité…
J'ai reçu un gilet de mauvaise qualité par rapport au prix payé 50€ avec frais de port, le même prix que j'aurais payé en France, sur shein ou aliexpress ça vaudrait 15 à 20€ max. Après une multitudes d'échanges par mail ils m'on remboursé 15€, ce qui ne m'a pas satisfait, c'est un produit chinois qui ne coute même pas 5€. A fuir absolument c'est une arnaque.
Response from OxknitOct 21, 2026
Hi,
Thank you for sharing your experience with us.
We understand how frustrating it can be to receive a product that does not meet your expectations. We have a 30-day return policy in place for situations like this. Please take a look at our return policy here: https://www.oxknit.com/pages/return-exchange. We want to make sure you are completely satisfied with your purchase and we would be happy to help you with a return or exchange.
Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day!
Best regard,
Oxknit Customer Service Team
KR
Kirrily R.
Price on website not transparent
Price on website not transparent - displays one price in your own currency and then check out in another currency at a much greater price. Do not trust this company!!!
Response from OxknitOct 14, 2026
Hi,
Thank you for your feedback. We’re sorry for the confusion caused by the currency change at checkout.
Our website may display prices in your local currency for convenience, but all payments are processed in USD. When you proceed to checkout, PayPal, Stripe, or your bank will convert the amount according to the applicable exchange rate and payment provider’s terms.
Please rest assured that we do not charge you any additional fees simply because the currency changes. However, your bank or payment provider may apply its own exchange rate or foreign transaction fees.
Best regard,
Oxknit Customer Service Team
DI
DINA
Shipping is severely delayed and when I…
Shipping is severely delayed and when I tried to contact the company about where my order is, I got an automatic response saying they are on holiday for another seven days and no real time customer service was available. I still have not received my order after weeks of waiting. Tracking is unavailable. This company supplies a US based address, but it is based in China.
Response from OxknitOct 9, 2026
Hi,
Thank you for your feedback and we sincerely apologize for the delay in your order and the frustration caused by the difficulty in reaching our customer service team. The delay may have been due to temporary stock shortages of certain items, and we’re sorry that your order has taken longer than expected.
Although our team was on a seven-day holiday, some colleagues remained on duty to handle customer inquiries, and we continued providing assistance during this period. We kindly invite you to check whether you have received a reply from us by email.
To protect your account security and privacy, we’re unable to share specific order details publicly. Please contact us at [email protected], and we’ll be happy to review your order and provide you with the latest available information.
We value your feedback and sincerely apologize that your experience did not meet your expectations. Thank you for giving us the opportunity to look into this matter and assist you further.
Best regards,
Oxknit Customer Service Team
