OxknitReviews of oxknit.com

Response from OxknitOct 21, 2026

Hi, Thank you for your email Thank you for sharing your feedback. We’re sorry to hear that the cardigan did not meet your expectations, and we apologize for the disappointment caused by the differences in fabric thickness, button details, and fit. Regarding the buttonholes, our items are knitted as individual panels and then sewn together during production. As a result, the buttonholes are made directly into the knitted fabric rather than finished using the same method as on woven garments. However, we understand your concerns about the finishing and appreciate you bringing this to our attention. We offer a 30-day return policy for situations like this. You can find the full details here: https://www.oxknit.com/pages/return-exchange. If you’re not satisfied with your purchase, we’d be happy to assist you with a return or exchange in accordance with our policy. Thank you for bringing this to our attention. We truly value your feedback and we will use it to improve our products and services in the future. Have a blessed day! Best regard, Oxknit Customer Service Team

Response from OxknitAug 26, 2026

Dear, Thank you for taking the time to share your experience. We sincerely apologize that the items did not fit as you expected. We hope for your kindly understand that measurements may have an inaccuracy of 1-3 cm (1.2 inches) due to manual measurement. The measurements provided are intended as a guide to help customers select the most suitable size, and slight variations may occur during the production and measuring process. We truly appreciate your feedback regarding the fit, sizing information, and product presentation. Your comments will be taken seriously and shared with the relevant team as we continue working to improve the customer experience. Best regards, Oxknit Customer Service Team

Response from OxknitAug 11, 2026

Dear, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not fully meet your expectations. Regarding the delivery time, our standard shipping time is generally 7–16 business days after the order has been shipped. We understand that waiting for a package can be frustrating, and we appreciate your patience. As for the measurements, different clothing styles and fits may have different sizing specifications. Therefore, the same size may not have exactly the same measurements across different styles. We recommend referring to the size chart provided on each product page before placing an order, as it includes the specific measurements for that particular item. We’re sorry for any inconvenience caused and truly appreciate your feedback. We will continue working to improve both our products and customer experience. Best regards, Oxknit Customer Service Team

Response from OxknitJul 28, 2026

Dear, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience you've gone through. We understand how disappointing it must have been to receive a replacement after such a long wait, only to find that it still did not meet your expectations. We also apologize for the confusion caused by the sizing difference between the two shirts and for not providing the level of service you expected. Please be assured that this is not the experience we want our customers to have. We take your feedback seriously and would like the opportunity to review your case further. If you could contact us with your order number or reply to our previous email, we will investigate the sizing issue and work with you to find an appropriate solution. We sincerely appreciate your feedback, as it helps us improve both our products and our service. Again, we apologize for the inconvenience and hope to have the opportunity to make this right. Best regards, Oxknit Customer Service Team

Response from OxknitJul 28, 2026

Dear, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We offer a 30-day return policy. You can find more details here: https://www.oxknit.com/pages/return-exchange. Regarding the sizing, we recommend referring to the size chart on the product page before placing an order. If you prefer a looser fit, we generally suggest choosing one size up. If you believe the item you received does not match the size chart, we would appreciate it if you could send us clear photos showing the measurements of the garment at [email protected]. We will carefully review the measurements, and if there is a size discrepancy of more than 3 cm (1.2 inches) compared to our size chart, we will take full responsibility and provide an appropriate solution. We appreciate your patience and the opportunity to resolve this for you. We look forward to hearing from you. Best regards, Oxknit Customer Service Team