Eric C.
Léger défaut de fabrication
J’ai reçu un article avec un défaut de fabrication léger. Mais celui-ci n’était pas à mon goût. J’ai donc demandé un retour depuis la Belgique. Le support m’a demandé une photo et mon explication. A la suite de cela, on m’a proposé de garder l’article, de le donner ou de le jeter et de choisir un autre model gratuitement sur leur site.
Response from OxknitSep 3, 2026
Dear, Thank you for taking the time to share your experience. We sincerely apologize that the item you received did not fully meet your expectations. We understand that every customer has different preferences, and we sincerely hope that the alternative solution provided was helpful. Your feedback is very important to us, and we will continue to improve both our products and customer service. We will continue to bring you more trendy, vintage-inspired styles and strive to provide you with a better shopping experience. We sincerely hope you'll continue to follow us and stay tuned for our latest collections. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We'll always be happy to help. Best regards, Oxknit Customer Service Team