Oxiline™ specializes in top-of-the-line medical diagnostic equipment that provide accuracy and peace of mind to people of all ages and lifestyles.
oxiline.shop (oxiline.shop) has 560 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Health Equipment · ROYAL PALM BEACH, Florida
Excellent
Health Equipment · Fort Lauderdale, Florida
Excellent
Health Equipment · Miami, Florida
Excellent
Health Equipment · Boca Raton, Florida
Excellent
560 approved reviews, newest moderated first
Doug R.
After placing an order, I received an email stating that my transaction was incomplete. I went through the process again, checked my account and sure enough, there were two charges and I received two scales. The customer service phone number is not being answered nor have I gotten any email response in over 12 days. I’m very disappointed in the service I’ve received. As in NOT.
Tom
Horrible company. Beyond frustrating. The will not even discuss a refund without the return USPS shipping tracking number which I neglected to keep.
David W.
The company advertises free shipping but on checkout theres a 14.99 fee. Also they gave me a 20 percent off code but when i try to use it they say i have to soend 100.00. This company is a total scam and will NEVER purchase anything from them
Gregory E.
I placed a new-customer order with Oxiline on May 18, 2024, and attempted to establish an online account. My credit card was quickly charged, though I never received an order-conformation email from the company, and I was unable to get a password to work to establish an account. The site's "live chat" is not a live chat and I've received no responses to my email inquiries. This company's website is unreliable and may be a scam!
Response from oxiline.shopJun 5, 2024
I sincerely apologize for the inconvenience you’ve experienced. Order confirmation emails can sometimes end up in the spam or junk folder. I went ahead and inspected your order made on May 18, 2024, which shipped under tracking number 274811592870. Tracking details show the package arrived on May 23, 2024, at 12:35 PM. Thank you for bringing this to our attention, and we appreciate your patience.
Jason L.
I do not recommend purchasing the Gluco X Pro from Oxiline. The kit does not include solution for calibrating the device and Oxiline’s customer support is terrible. Repeated attempts to contact them via email and their online website form are met with zero response. They simply do not respond and instead customer support inquiries are ignored. Calibration solution is specific to the test strips and the device and without the solution there is no way to confirm the device is correctly calibrated. Save yourself the frustration of being ignored by Oxiline’s supportand go with a device from another company that cares about their customers and stands by their product.
Bardo B.
Worst customer service ever. They sent the wrong item and then never responded when I contacted them. They didn't even respond to my subsequent PayPal claim. Do not buy from the ripoff company.
Simon O.
worst customer service ever, i ordered some pads, not only did i never received them, i wrote to the company for inquary they told me they had no idea what happened with it, they sent right away a refund ( withtout me ever asking for it, because i needed the damn pad still), i tought they resent they order, they never did,then they stopped answering. stay away.
Response from oxiline.shopJun 6, 2024
I’m truly sorry to hear about your frustrating experience. This is not the level of service we aim to provide, and I apologize for the inconvenience you've faced. I understand how important it was for you to receive your pads. I went ahead and tracked your order with the following link: https://www.goglobalpost.com/track-detail/?t=000082011100148771&ref=landing. The tracking shows the package with your pads was delivered on May 22, 2024, at 11:18 AM. Sorry for the confusion and lack of communication. To make this right, I'd like to offer you a one-time 50% discount on your next order (Code: 50JAK3). Thank you for bringing this to our attention, and I appreciate your patience.
Melissa M.
I ordered a glucometer which I needed pretty quickly. Oxiline promised delivery in about 3 days. Well, it took two weeks. Someone who was told by a doctor that they need to start tracking their blood sugar can't wait two weeks for the monitor, I had to buy another one. By the time the Oxiline one came, I didn't need it any more. They wanted me to take it to the post office, pay to ship it back and then send them the tracking number. Then I was to sit and wait for the refund, the same way I sat and waited for the product in the first place. Big fat no. I donated the glucometer to a homeless shelter. A Medical Device company should do better. Reading the reviews I realize I was a sucker. Everyone else had the same complaint.