oxiline.shopReviews of oxiline.shop

Response from oxiline.shopSep 11, 2024

Dear Anne-Marie, Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you have experienced. I see that you placed an order for the Tens X Pro unit on August 30th, and it looks like there was a delay in processing your request due to an issue with the address provided, which caused the shipment to be held. We received your request for cancellation and refund, and I want to assure you that we are actively working to resolve this matter as quickly as possible. I truly apologize for the delay in communication and the frustration this has caused. Rest assured, we are processing your refund request, and you should receive confirmation shortly. If there are any further questions or concerns, please feel free to reach out to our customer support team directly, and we will ensure this matter is resolved to your satisfaction. Thank you for your understanding and patience. Best regards, Customer Support Team

Response from oxiline.shopAug 20, 2024

Could you please provide us with more information about your order so we can assist you further? You can email us at [email protected], and we'll be happy to provide return instructions or help with any product concerns you may have. To make a return simply send your order to the address below and make sure to include your name and order number on the exterior of the package. Please note that you only have 30 days time, from the date it was delivered to return it. *Please email us your tracking number to be eligible for the refund, any returns after 30 days will not be refunded, and only be provided with a replacement.* Return Shipping Address: Oxiline Fulfilment EST 140 NW 37th St. Miami, FL 33127

Response from oxiline.shopAug 19, 2024

Hello Sandra! I apologize for the confusion, but we received your email on Friday, 8/16, at 12:19 PM and replied shortly after at 12:29 PM. Our email may have been flagged as "spam," so I'm going to go ahead and provide our reply here: Douglas Assign • Friday 12:29 pm Sandra, Thank you for reaching out and letting us know about the issue with your Oxiline Pressure X Pro. The "Error 4" you’re seeing typically indicates that the hose is not properly attached or is disconnected. This error can appear if the device is started without the hose connected, as it might interpret this as a malfunction in the cuff. Here’s what you can do to resolve the issue: 1. Reconnect the Hose: Ensure that the hose is securely attached to both the device and the cuff. Double-check that there are no loose connections. 2. Reset the Device: Try turning off the device and then turning it back on. This can sometimes clear error messages and allow you to continue with the setup. If the error message persists despite following these steps, please let us know. We can provide further troubleshooting assistance or explore other solutions if needed. Thank you for your patience, and we look forward to helping you get everything set up correctly. Regards, Douglas Customer Support Specialist If the error message persists despite following these steps, please let us know. We can provide further troubleshooting assistance or explore other solutions if needed. Thank you for your patience!

Response from oxiline.shopAug 2, 2024

Hi Cecil, Thank you for sharing your feedback regarding the TENS PRO device. We're sorry to hear about your experience and appreciate your patience. I see that you have already contacted customer service and received instructions on how to return the item. I want to reassure you that our products are covered under a lifetime warranty. This means you are eligible for a full refund or a free replacement, depending on your preference. We aim to ensure our customers are satisfied with their purchases, and we are committed to resolving this issue promptly. Please follow the return instructions provided by our customer support team. Once we receive the returned device, we will process your refund or arrange for a free replacement to be sent to you, as per your choice. Your satisfaction is our priority, and we want to make this right for you. If you have any further questions or need additional assistance, please do not hesitate to contact us directly. Best regards, Andres Customer Support Specialist Oxiline

Response from oxiline.shopAug 4, 2024

Hello Martin, I apologize for any confusion regarding the shipment of your product. Your package was shipped on the same day you purchased it, June 4th, using USPS First Class, which is the quickest method for international deliveries. Once the shipment is classified as international, GlobalPost takes over to coordinate the final delivery. The GlobalPost tracking number is SDC020960601862455. Unfortunately, tracking details stopped on June 12th. USPS/GlobalPost has misplaced the package, and no new updates have been provided. We contacted USPS/GlobalPost on our end, but they can't provide any further tracking details. Please be assured that we shipped the item promptly, and the shipping company is responsible for the loss or misplacement. We sincerely apologize for the inconvenience. As a courtesy to our valued customers, Oxiline has sent out a replacement package on July 27th at no additional cost to you. You can track the new shipment through GlobalPost https://www.goglobalpost.com with tracking number 000082016500222085 or https://www.goglobalpost.com/track-detail/?t=000082016500222085&ref=landing Thank you for your patience, and we apologize for any inconvenience caused.