oxiline.shopReviews of oxiline.shop

Great customer service, prompt, polite, and thorough.

Needed a replacement and no issue's at all, they sent it ASAP. Great costumer support.

I had issues with my new scale. It did not work. Justine tried to troubleshoot and deduced a new machine. It arrived in 2 days and I sent the 1st one back the day it came. Sure enough the new machine works beautifully and the 1st one was defective. The service & kind Justine exuded despite my frustration? He was amazing, patient, and actually believed me when it wasn’t working. lol. Sometimes I think CS always believes “operator error!” I would order again for the product, but just to be reminded great service is not dead. They are lucky to have Justine as a team member and overall to enjoy his rockstar personality. 😀 Thank you again. Now let’s see if my hard work is paying off. BMI is down…now let’s get the age down too. 😉

My scale malfunctioned and we tried all of the troubleshooting methods we could find online before reaching out to customer service. Justine offered us one additional method to try, and when that failed she immediately put in a request to replace our scale for us. I had a tracking number within an hour of our conversation. Outstanding customer service.

I was very impressed with the whole support experience with this company. My blood pressure monitor developed a small issue with displaying the date of the reading, after working fine over the first few years I owned it. Justine, Denzel and the support team handled the matter to my complete satisfaction, sending a new machine to replace the one I had, and waiving the need to return the old one, which would have involved international shipping. It is refreshing to see a company that truly does stand behind it's products. I would not hesitate to buy another Oxiline product in the future!

I had an old model blood pressure monitor from Oxiline that didn’t work any more, so I called customer service looking for help to get it working. I sent them videos of the problem and tried different things but nothing seem to help. Justine told me to return the one I have and they would send me a new one When I got the new one I was disappointed because it was a less expensive model and did not have the same features as my old one. I complained and told them why I was upset and they sent me an email saying how sorry they were and that I was right. A new one that had the same features as my old one was in the mail to me. I was very pleased and grateful that Oxiline stood behind there product. Justine answered all my emails quickly and was pleasant to deal with. I wouldn’t hesitate to buy other products from Oxiline in the future.

I have many health issues and my machine was not acting right and I needed to send it back. But it required some challenges. Justine who was my representative who was an amazing individual, with kindness and care and her heart. She made things so much easier for me I can't tell you what it meant to me because it's so hard for me to do the things that needed to be done to get this machine back to them. They were understanding, caring, prompt response. And so much more. But I want to emphasize Justine who is the representative who helped me was amazing and made my life much easier and it was a nice day for me to know that someone cared enough and a wonderful attitude and such a busy world that we have today. Justine, thank you and to the team thank you.

It took awhile to get to five stars but I am now a fan! I couldn’t get the Pro MD Scale to register anything but weight and BMI. After trying numerous fixes recommended by Oxiline without success and called customer service to start the return process. Justine asked me to explain what was happening and after trying again to get it to work - without success - asked me to dampen my hands and feet! I thought it was weird but did it and viola it worked!!!!! Because of Justine, I am now a very pleased customer. Thank you.