oxiline.shopReviews of oxiline.shop

DO NOT BUY ANY PRODUCT FROM THIS DISREPUTABLE BRAND!!!! I literally never review anything but this is beyond BAD. I paid for expedited shipping of two scales for a holiday gift and they arrived 2 weeks into January. One of the scales will not connect to bluetooth so it is worthless. I tried emailing support 4X for return instructions and NO ONE has replied. I called and waited for 45 minutes but no-one picked up. It has been the most frustrating experience and over $400 down the drain. DON'T get sucked into the adds it is NOT WORTH IT!!!!!

In July 2025, I bought the Pressure XS PRO, but it came with a standard cuff instead of the XL cuff but my bad. So I bought an XL cuff and received timely. The product arrived on time, and its performance met my expectations. However, after a few months, I noticed that it was using up batteries quickly - I had to replace them three times in one month! I contacted customer service, and they responded promptly, offering to replace my machine. I received the replacement within 2-3 weeks, but unfortunately, it came with a regular-sized cuff again. Thankfully, Ron and Justine from customer service were very helpful in resolving the issue. I want to share my experience with level of support and professionalism the customer support team particularly Ron and Justine who went above and beyond to address my concerns and even expedited a replacement cuff for my travel abroad since my doctor made some changes to my medication. Their professionalism and support were impressive, and I highly recommend the company for any medical needs.👍👍👍

Horrible customer service, ordered December 27 with the Expedited (3 - 4 Business Days) shipping. Nothing on their website about any type of back orders. It is now January 17th and the item has finally shipped via UPS Ground Saver which is the cheapest (not 3 to 4 business days) and MIGHT be here by the 27th. The only human interaction (everything is AI chat bots) was an email saying they were super busy from black friday...... in January. I would avoid this company because they certainly do not care about us

I ordered on 2 Jan and decided to cancel on 10 Jan as there was no shipping update. Kept getting excuse of black friday backlog. Till today 16 Jan, there is no update on the cancellation despite many emails. Checking status on the chat always came with a response that the cancellation is in 'new' status , no agent is assigned. Avoid this company at all cost

Ordered Md Pro scale on 24 Dec and told 3-4 days shipping. Never arrived. Customer service never replied to any of my many emails. Had to call and wait on hold for a long time to talk to them. They said they would receive product from China in a few days and ship Friday (Jan 8) or early next week. Created UPS label to make me think things were moving but never gave UPS product. Finally canceled order on 15 Jan and disputed charge since they haven't shipped product and won't respond to emails and I won't spend more time on hold.

my wife got me oxiline MD pro scale as a Christmas present. I was excited to use it. After a few successful weigh ins it stopped working properly. I called the helpline and was helped by Justine. It was a two day process but we got it resolved. Justine could not have been more helpful, patient, knowledgeable, or consumer oriented. I have nothing but praise for the consumer support I received. In particular, Justine was simply the best.

What a horrible company to do business with. I ordered a scale and never received any update. Updates on status for 12 days. I sent emails asking for an update. Never got any responses. I finally ended up calling them and waiting online for 45 minutes before someone picked up the phone and then canceled my order promptly. Even if it’s a good scale, I wouldn’t bother with this company. The service is horrible.

I've owned an XS Pro BP device since Jan 2025. As a retired licensed massage therapist after practicing 22 years and a practicing physical therapist assistant for 6 years, my standards are high for performance, reliability for devices and customer technical support. The device has performed very well and synced with my iPhone 12 after using technical support in January 2025, which wasn't easy to reach. Between Jan 8-9, 2026 I needed to change my email address which meant it had to be updated on my XS Pro to be able to use the device and record readings. After multiple attempts to reach technical support via phone and email to ask them to update this email, I learned their technical support has degraded to horrible and they never made my change. As a former IT pro, I chose my only option of creating a new account and syncing to my device. I rate this device as a 4-5, but technical support is now a 2. If you are technically adept, you may be able to setup this device on your own. If you are less skilled with technical things, you will be on your own in device setup and getting technical help on features and making future changes. Bottom line, device is very good, technical support is now very poor. Jack, retired LMT PTA 1.11.26