I' ve just redone my bedroom and needed a new quilt/bed topper. I am thrilled with this one, which is beautifully made of lovely fabric in a gorgeous print. A+
Response from ownkoti.comJul 1, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
AL
Al
Really bad quality items
Really bad quality items. I ordered two bath robes: none of them have hangers, seams are exposed, wrong side closure, no brand label - it should not cost as much ($65 per robe of $20 quality). When I contacted them for a refund, they refused it saying that the items match descriptions on the website. Buyers beware!
Update: now I've been offered a refund "up to $20" (the order was $119) or ship it to China and pay for a shipping: none of these option are satisfactory. The problem is deceiving pictures and seemingly high quality products. If you start searching for bad reviews, they are similar to mine.
Latest update: I got a full refund for these items.
Response from ownkoti.comJun 27, 2024
Dear Customer,
We sincerely apologize for the inconvenience and disappointment you've experienced with your recent purchase.
We take your feedback very seriously and are committed to improving our products and services. We have reached out to you via email to discuss this matter further and to resolve the issue to your satisfaction. Please check your inbox for our email.
Thank you for bringing this to our attention, and we appreciate your understanding.
CN
Cooler N.
They fit well and are quite cozy
They fit well and are quite cozy! I also adore the color and design. In person, they resemble the web pictures exactly.
Response from ownkoti.comJun 27, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
AD
Adkins
Perfect for Summer Nights
I love e everything about this company and their products (except for shipping). As I am always seeking out quality and easy care, this quilt, along with 4 others I have purchased are machine washable.
Response from ownkoti.comJun 26, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
WW
Warren W.
These drapes are really beautiful
These drapes are really beautiful. I placed two orders, one for each pair. They look amazing on my windows, and the entire room becomes golden as sunlight streams though them.
Response from ownkoti.comJun 26, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
CO
Clarence O.
Love the pajamas.
Good quality and very pretty. Large size fit perfect. I am 5'6 and 150 pounds. Love it.
Response from ownkoti.comJun 24, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
NM
neelab M.
Scam company
Scam company, wish I had read the reviews before ordering, now I know better—what happened to me started a week ago, when I ordered a quilt. Within an hour, I changed my mind and as indicated on the website, I sent an email to cancel the order. I didn’t hear back so I also left a message on their Instagram account. This was all within the 24 hour period to cancel, and so when they didn’t respond to either message after several days, I disputed the order with my credit card company and luckily received a refund. A week later they sent an email letting me know my order has been shipped, I let them know I had cancelled the order, and sent a screen shot. This time they responded, and for the last few days they have sent an emails saying they never received the email, and can’t see my screen shot of the email I sent. I’ve sent them multiple screen shots at this point, and I’m wondering what kind of company doesn’t get emails or respond to a cancellation? In my opinion, it’s the kind that doesn’t exist, a scam company run by bots. Also, I found the exact same quilts being sold for a third of the price. I ordered one and it’s very nice quality. Do not fall for this company’s marketing.
Response from ownkoti.comJun 24, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating this matter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
AF
Abigail F.
Beautiful!!!
This quilt is beautiful. The colors are vibrant and look great together. it looks like it will be the perfect weight for most of the year.
Response from ownkoti.comJun 20, 2024
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!