Zara S.
Shipping company is terrible
I ordered a robe on 5/25. On 6/3, they tried to deliver to the wrong address. I contacted the delivery company at least 15 times. Twice they told me they booked the 2nd delivery. The last time they booked the delivery was 7/9. Today 8/2 I contacted them again asking where the package was, since on 6/17 and 7/9 they said it would be delivered within 7 days. They told me "your package has been returned to the sender in accordance with their policy." I guess their policy is to have your package sitting around in the warehouse for months then return to sender without even trying to deliver it. This is the tracking: 09:15:47 Parcel returned to warehouse. 2024-06-05 Galveston TX 17:51:10 Failed delivery attempt, returning to the warehouse. (Wrong Address). 2024-06-03 Galveston TX 09:35:54 Out for delivery. 2024-06-03 Galveston TX 09:27:48 Arrival scan. 2024-06-03 Houston TX 19:19:17 Gateway transit out. 2024-05-31 Dallas TX 13:55:14 Gateway transit in. 2024-05-31 Dallas TX 07:05:04 Order received. 2024-05-25 (UTC) UNI DATA CENTER
Response from ownkoti.comAug 2, 2024
Dear Valued Customer, We sincerely apologize for any inconvenience you have experienced. Our team has proactively reached out to you via email with the necessary contact information. We kindly ask you to get in touch with them for further details. Thank you for your time and patience. If you have any additional questions, please contact us at [email protected].




