OwlsMatrixReviews of owlsmatrix.com

Ordered 2 Christmas Hawaiian Shirts, one with christmas trees, one with foxes. Though delivery was delayed till just after Christmas, I was kept informed (my email was replied to in good time). The shirts were exactly as I ordered, fit brilliantly & are excellent quality (wash well too). Cannot praise you enough - just want to balance the negative reviews with my positive experience!

I ordered a sweater and I got the sweater after about 8 weeks, ok all good. There is Covid and disruptions to transportation. However what I got looked nothing like the advertised photo on their page. Photo on page made it look like a knitted sweater but when it arrived to me I saw it was made from the cheapest material known to man. Different fit from photo, and in general the only thing that looked the same as in the advertised photo was the print on the sweater. I contacted support but they told me basically they don't care about my views. Very bad shopping experience.

My two Christmas ornaments arrived today, after being ordered on 12/4 as a gift for my wife. The ornaments I received were NOT what was advertised,and what they sent were nothing more than laminated photographs of the actual ornaments depicted.The ones advertised looked a lot like ones made from a ceramic mold and painted professionally. The laminate ones you sent look two dimensional and is cheaply made! I am contacting Paypal and reporting this. I have pictures of what you advertised and what you sent. I will never shop with you again. Everyone,please use Paypal and document EVERYTHING! Pictures,website screenshots and links will help you!

Dispcable company. Items are THE WORST quality and comfort I have ever experienced. I have tried to liaise with them to obtain a refund but the will not give me one. This company is horrendous. DO NOT BUY OR DEAL WITH THEM!

Dreadful not what was advertised. Shocking customer service. Only gave 1 star because I had to 😡

After ordering and reading the reviews I for sure did not expect it to come. I ordered a Xmas hoodie to deliver to the UK on the 4th of December thinking do not worry about the shipping I don't need to pay for express. It has arrived today on the 24th of December. The let down, however it is clear in the terms and conditions. These products are not off the shelf and need to be produced specifically after the order. However if I would have paid for express delivery, I would have received it much earlier. The company is not a scam. It is legit. Sorry for doubting you after reading the reviews.

Because of all the bad reviews here, I felt I needed to leave my positive experience with this company here. A few weeks ago I ordered a Christmas T-shirt. When I emailed them when I could expect it, I was answered within 24 hours in a kind way with the track and trace code and everything. Yesterday the package arrived here without any problems, so my experience is very positive. Hope this helps!

I ordered end of November. The money was taken for payment November 28th. December 3rd I first contacted customer service because the two items I ordered were Christmas gifts. Customer service ensured me I would receive both items prior to Christmas. Fast forward another week. I hadn't received any updates on shipping or fulfillment. Contacted customer service again, this time I was ensured that Monday December 13th both items would be shipped and I would receive a tracking number. December 13th I received the tracking numbers for 2 separate shipments for the two items I ordered. I waited 72 hours then attempted to track my order. Both tracking numbers had been created but nothing shipped. I contacted customer service again at this point, this was December 16th. The response was its USPS not updating try calling. Fast forward again today is 12-22-21, I finally called one item was just picked up today by a shipping partner and the other is still sitting on label created. I requested a refund due to the company continously giving me the run around. I'll take the 70 bucks back for the items, considering they refuse to ship them. ****update***** So the issue with this company is the customer service. A few days after Christmas I received both items and they were better than expected.