OwlsMatrix"OwlsMatrix" is a brand of "OWLSTEAM LTD". Registered in England and Wales No: "13155507".See Details of our business.Everything we do is rooted deeply in fashion culture. We keep track of ever changing trends, yet we are not afraid to look back for inspiration. Combining basics with bold and colorful prints, we are giving people freedom to wear what they want and how they want it. We know very well that what you wear is who you are, that is why we do our best to deliver the best possible street wear to the good people of earth.
OwlsMatrix (owlsmatrix.com) has 195 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Showing 11 reviews with 2 stars · Clear filters
Jase M.
My top never matched the given sizes. Ibwas really disappointed with this and the company where not interested
Response from OwlsMatrixSep 29, 2022
Hi. We are from Owlsmatrix, We're truly sorry for this inconvenience. Could you provide us your order number or the email you used to purchase? So that we can check it more conveniently. Also, Please contact us via email support: [email protected] or live chat if you have any troubles with the order. Have a great day!
Igor R.
Very poor logistics. To much bureaucracy. Possibly they can forget to pack your item.
Response from OwlsMatrixApr 11, 2022
Hi. We are from Owlsmatrix, We are so sorry for this inconvenience. Please send us your order number or the email you use to purchase, we will check the package and solve this case to meet your satisfaction. Thank you so much!
Robin S.
Not satisfied with the quality
Response from OwlsMatrixFeb 4, 2022
Hi. We are from Owlsmatrix, We are so sorry for this inconvenience. Please send us your order number to check your case. Thank you!
Lenka K.
Asi jsem na tom podobně jako jiní. 22.11. vytvořena objednávka ,zaplacena a nic. Žádné informace v jaké fázi objednávka je,.... .'Objednavka 34949. Lenka Kristenová
Grant S.
I also have been waiting on an update and like many others, they confirmed my order then nothing! I have been waiting x3 weeks for things which are also Christmas presents.This is no way to manage a business! I want to know they will be here on time and you cannot phone anyone
Response from OwlsMatrixDec 4, 2021
Hi. We are from Owlsmatrix, We are so sorry for this inconvenience. Please send us your order number or the email you use to purchase. We will check this package. Thank you so much
Marta R.
I made an order No. 34808 22.11.2021. It still hasn't been updated. Is he even alive? Where is the track number?
Response from OwlsMatrixNov 27, 2021
Hi. We are from Owlsmatrix, Your item is in process. We will send you tracking number when it's available, Thank you https://owlsmatrix.com/pages/shipping-policy
Amanda
I ordered a sweater and jacket a month ago never got a confirmation number. I’m still waiting for my packages I have no idea when I’ll be receiving them.
Response from OwlsMatrixNov 15, 2021
Hi. We are so sorry for this inconvenience. Pls send me the your order number or the email you use to purchase. I will check your case now. Thank you so much
Debbie R.
I have my confirmation that I placed an order on 10/29/2021. So far the only message I've gotten is "Hi Deborah, we're getting your order ready to be shipped. We will notify you when it has been sent." I paid for priority production and shipping. My order is #25838. This is a Christmas gift that I will have to ship out once I get it in. I cannot believe that they haven't even done the production yet. No one should pay extra for the priority production and shipping ... it helps no one.
Response from OwlsMatrixNov 9, 2021
Hi. We are from Owlsmatrix, Your order 25838. I send you the tracking number USPS 9200190281670813068102 . Your package is on its way to a USPS facility. Hope that you are willing to sympathize and be patient to wait this order. Thank you much. https://owlsmatrix.com/pages/shipping-policy