OwlsMatrix"OwlsMatrix" is a brand of "OWLSTEAM LTD". Registered in England and Wales No: "13155507".See Details of our business.Everything we do is rooted deeply in fashion culture. We keep track of ever changing trends, yet we are not afraid to look back for inspiration. Combining basics with bold and colorful prints, we are giving people freedom to wear what they want and how they want it. We know very well that what you wear is who you are, that is why we do our best to deliver the best possible street wear to the good people of earth.
OwlsMatrix (owlsmatrix.com) has 195 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Showing 13 reviews with 4 stars · Clear filters
David Y.
My order arrived in a reasonable time frame considering it was a big order. I like that this company can make custom t-shirts at a reasonable price.
Response from OwlsMatrixDec 30, 2024
Hi. We are from Owlsmatrix Thank you so much for your feedback! Please visit here: https://owlsmatrix.com/ We always strive to achieve your satisfaction. Have a good day!
Andre Chunk L.
They are a legit company. You will get your product. The site said my order was unfulfilled still even when I had my shirts in hand. Their site needs to be updated more frequently. They never sent me a tracking number either, until after I got it. I'd recommend they up their communication a little bit as it seems that is the main issue in many of these reviews. They ship from China. It took 3 weeks to get to me in Canada.
Response from OwlsMatrixApr 13, 2023
Hi, we're from Owlsmatrix. Thank you so much for your feedback! We appreciate your trust and we’ll do our best to meet your expectations. We would love you to be a returning customer and will do our best to be worthy of your continued business. Building a relationship of trust with you is our top priority. Have a good day!
Dave P.
I saw their Hawaiian shirts advertised through Facebook and took a look at their site. There was a great selection of stuff and they had my size, so I thought I'd risk it and place an order- which I wouldn't normally do for Facebook advertisers. Anyway, payment went through, I was sent notification of my order then a receipt by email and later shipping details. There are also shipment updates through the Shopify app. Took a while to arrive but the shirt was exactly as described on the website. The print quality is great, but I wouldn't wear the shirt too close to an open flame as it appears to be 100% synthetic materials and I'm not sure how fireproof it might turn out to be. I have never had to take up an issue with the company, so I don't know what that experience would be like. I've placed three orders with them to date and so far I've not had any negative experiences. I should add that judging by the invoice numbers of my orders- a year apart- they process in excess of 100 orders each day. Deducting a star for the time it takes for items to arrive.
Response from OwlsMatrixOct 14, 2022
Hi. We are from Owlsmatrix Thank you so much for your feedback! We're very happy for our products meet your satisfaction. Also, we're so sorry for the delay in your order, because this is the time of year, large number of orders, the carrier is overloaded and the shipping time sometimes is slower than expected a little bit. We will urge the carrier to ship the packages ASAP, at least, it complies with the shipping policy. Have a good day!
Richard
I ordered 2 custom printed sweaters about 3 weeks ago and received the order today.. after reading all the negative reviews i was sceptical about receiving them.. well the print looks exactly like the advert.. the issue i have is the sweater looks thick and really good quality on the pics. Its actually thinner and reminds me of a ice hockey top. Theres lots of very small ventilation holes in it.. it cost me £30 each delivered. Was it worth it.. maybe as it has custom print on the arms.. im not sure how well it will stand up to a washing machine only time will tell
Response from OwlsMatrixFeb 27, 2022
Hi. We are from Owlsmatrix, Thank so much for your feedback! We always strive to achieve your satisfaction. Please send us the order number or the email you use to purchase. We will check the package and will support you better. Have a good day!
Michael P.
Ok, is really long , but its not a Scam. Thanks
Barry H.
Update - This company made the offer to supply a new shirt, and although it didn't arrive in time for Christmas Day, they did not charge me and I greatly appreciate the effort they went to to assist me. I have changed my rating from 1 star to 4 star - Thank you :-) Ordered a Christmas shirt which was well under the size they claimed. Happily they offered to send me another one at base price. Received an email 10 Dec 2021stating that sometimes products go missing and mine appears to be one of them. Once they receive "the report" they will send another one. Well that doesn't help me as it is December 10th 2021 and there is no way known they will get me my shirt before Christmas Day. A con, a scam ? who knows, we shall see, but just be aware of this group, sadly I say :-(
Response from OwlsMatrixDec 10, 2021
Hi. We are from Owlsmatrix, We are so sorry for this inconvenience. Please send us your order number or the email you use to purchase. We will check the package. Thank you
Robbert
I ordered before reading the reviews. And got worried. But my Xmas sweater got delivered within 2 weeks. Quality of the sweater as expected.
Donna L.
I ordered a gift for my husband on 11/7/21. I missed an email in my spam confirming the which order was my first problem. After hearing nothing else, a couple days ago I decided to investigate the situation. I was able to message them on their site and received an answer the same day but it was a bit vague. I asked for clarification and quickly received an expected delivery date of Dec 1. It has arrived and I excitedly await my husbands response. It took longer than I expected but was delivered and I am happy. Would definitely shop here again with the understanding that delivery will be longer than I typically expect! Happy holidays all!