Alicia M.
Sneakers are nice, wrong size
Sneakers are nice, but I was sent the wrong size. I wanted a size 4 for a 10 year old, but you sent a 5 1/2.

"OwlsMatrix" is a brand of "OWLSTEAM LTD". Registered in England and Wales No: "13155507".See Details of our business.Everything we do is rooted deeply in fashion culture. We keep track of ever changing trends, yet we are not afraid to look back for inspiration. Combining basics with bold and colorful prints, we are giving people freedom to wear what they want and how they want it. We know very well that what you wear is who you are, that is why we do our best to deliver the best possible street wear to the good people of earth.
OwlsMatrix (owlsmatrix.com) has 195 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Showing 10 reviews with 3 stars · Clear filters
Alicia M.
Sneakers are nice, but I was sent the wrong size. I wanted a size 4 for a 10 year old, but you sent a 5 1/2.
Brody
I bought one pair of Jordan’s from this website and they were real, so I thought I should buy another pair for myself which I did, but I’m seeing the reviews and they kind of sketchy. I bought a pair of Jordan’s and I would like to know if they will be real and not what they are said in the reviews
Jenn B.
We don't know if the Jordan dior 1ns and Travis scot 1ns are legit we haven't ordered yet
Response from OwlsMatrixJan 17, 2025
Dear Jenn, Thank you for your question. These items are authentic with a full box. Our products are manufactured by suppliers in Hong Kong. Normally, the shipping time will be from 7-10 days depending on the specific location and not including the production time. We also need 2 - 3 days to produce. We hope this information helps you. Please let us know if you have additional questions, we're always pleased to answer them.
Richard S.
Not sure if they deserve even three stars. The reason is that back in early November I requested that they cancel my order as they could not provide any kind of a shipping date. I had for the past four months ongoing discussions with them. The product initially ordered was delivered long after it was projected by them in by their website. To be honest I haven’t even looked at the product it’s still sitting in the shipping package because I have no need for until next December. Now they initially said will refund the shipping charges. So I really didn’t care about the shipping charges I care more about the wasted time that I had simply trying to cancel the order. Now after four months they have decided that the right thing to do would be provide me another product that they would pay for along with shipping in hopes that I would write them a very positive review because my initial review was far from it. At the moment just about as positive that I can get is that they made an effort to rectify the situation that could very simply ended we’re just canceling the order is all I wanted to do three months ago. They didn’t send me a final email telling me that we’re going to pay for this and do all this just follow this link and it’ll work. Well I go to the link and basically everything tells me I got a pay for again along with shipping! So the link they sent didn’t work and then took a screen print of it I contacted them again and they said this is not the way they should be handled. He then finally wrote me back and said they’re sending me the shirt and no shipping no cost in hopes that I will write them a more positive review . For dealing with them they really deserve one or no stars for their effort probably at this point after four months, three stars. Because they are really trying. I will update this if and when I receive the new product.
Response from OwlsMatrixFeb 21, 2022
Hi. We are from Owlsmatrix, Thank you so much for trusting and choosing us. Customer satisfaction is our greatest honor. Have a nice day!
Alex
Долго обрабатывали заказ из-за Covid-19. Отправили через 2 недели. При получении товара - оценю качество и сформирую окончательную оценку.
Response from OwlsMatrixFeb 16, 2022
Hi. We are from Owlsmatrix, We are very sorry for the inconvenience. Your order is placed on February 5, 2022 And now, Your order is in transit. We send you the tracking number Royal mail: WU803884789GB . Hope that you can be patient to wait for this order. Thank you so much! Updated order information: Your order is 46773. The package has arrived at the local post office, please contact the local post office to pick up the package to avoid being returned. We have sent the information via your email address, please help us check it. The tracking number: WU803884789GB RoyalMail: 03456000606/03457740740 Thank you so much!
Jason B.
I ordered end of November. The money was taken for payment November 28th. December 3rd I first contacted customer service because the two items I ordered were Christmas gifts. Customer service ensured me I would receive both items prior to Christmas. Fast forward another week. I hadn't received any updates on shipping or fulfillment. Contacted customer service again, this time I was ensured that Monday December 13th both items would be shipped and I would receive a tracking number. December 13th I received the tracking numbers for 2 separate shipments for the two items I ordered. I waited 72 hours then attempted to track my order. Both tracking numbers had been created but nothing shipped. I contacted customer service again at this point, this was December 16th. The response was its USPS not updating try calling. Fast forward again today is 12-22-21, I finally called one item was just picked up today by a shipping partner and the other is still sitting on label created. I requested a refund due to the company continously giving me the run around. I'll take the 70 bucks back for the items, considering they refuse to ship them. ****update***** So the issue with this company is the customer service. A few days after Christmas I received both items and they were better than expected.
Response from OwlsMatrixDec 23, 2021
Hi. We are from Owlsmatrix, We are so sorry for this inconvenience. Please send us your order number to check the package status. Thank you
Mr T.
Having read reviews, I was concerned about my order from November 3rd 2021. Bearing in mind all the Covid restrictions I was mildly surprised when all my ordered items arrived today (21/12/2021). Make up you own mind about this company. Good luck to others.
Response from OwlsMatrixDec 22, 2021
Hi. We are from Owlsmatrix, We are so sorry for this inconvenience. Please send us your order number to check the package status. Thank you
Daniel S.
Ich habe ein Hemd zu Weihnachten bestellt. Aber bis heute ist noch keine Ware bei mir eingetroffen? Wie lange dauert es noch? Order: #32376