OWCReviews of owcdigital.com

I ordered an IMac on Jan 29th, expecting it to ship on the same day, as advertised on the website. I just spoke with an OWC representative who said he still had no idea when it would ship. System upgrades and the fact it is “the busy season” are not valid reasons. The order has been cancelled.

Bought a 16TB raid to replace an aging Drobo. On installation, OWC renamed my existing Drobo and initialized it, causing me weeks of headache in restoring the data.

I have upgraded my MacBook Pro 2014 with a 1TB SSD Aura Pro X2 from OWC. The performance is excellent and it runs flawlessly, so far. A new life for my macbook. The upgrade was worth the cost to keep my MBP going a few more years. Thanks a lot for you all.

Bought a 2014 Mac Mini with a 256GB PCIe and was going to install an SSD in the drive bay. Unfortunately, it was missing the SATA cable connector bracket, also called the Hard Drive Retaining Plate (Apple part # 076-00017) and the SATA connection cable. Contacted OWC support and was told that's how they're shipped, which implies that the relevant parts are deliberately removed prior to being sold. I've been buying from OWC since before the internet existed (early 90's) and they only had the monthly catalog; first time I've ever been disappointed in anything I've received.

The maximum rating is in part a function of our exultation that came from ultimate success, though getting there was somewhat of a toil. Not realizing that we had a 500GB SSD card rather than a HHD aboard our 2019 27” iMac, I had ordered both a 4T SSD and a 2T card upgrade; the latter I ultimately installed and the other we arranged to return to OCW for a refund;Customer service was very accommodating…thank you. As for the installation process itself, the glass screen lifted off without any problem. We followed the excellent video step by step; After completing the installation I mistakenly taped down the glass front, plugged the iMac in and zero; the iMac refused to come to life. Ultimately I had to remove the glass and I carefully retraced my steps assuring myself that all the connections were properly seated, etc. And BEFORE replacing the glass, I plugged in the iMac and it immediately came to life. Setting up the drive, installing Sonoma, and letting Time Machine do its thing were pro forma, totally perfect. So word to wise; check out the device before closing it up. Also there ought to be a way to compare Model numbers rather than relying on the purported date of manufacture. Otherwise our revitalized iMac which is used for heavy duty Lightroom usage, is now zipping right along with considerably reduced latency and great image quality, BTW, We had previously maxed out the RAM onboard to 128GB from OWC which also helped a lot.

Got defrauded by them. I spent over $8000 in equipment with this store since 2021. Most of the machines worked great. But by now they have twice sent me machines that were broken. First a $2000 MacMini from 2018 And now a $900 MacPro from 2013 Each time I've reached out to them, and have first been ignored, and then stalled, until the return period was over. As long as you're lucky and their machines work you're fine. But they've sent me almost 3k worth of broken machinery by now, and are stonewalling any attempt to get them replaced or refunded. Do NOT do business with them! *** Edit: their reply is BS: As I said, first they stall, and then they play the long game. With the current situation: I told them the exact problem in my first message, by now we're at message 8, and they are still going in circles, making me jump through all kinds of hoops. I have never had that much trouble getting a defective machine replaced. - or in their case NOT replaced. This is their latest reply to me (after they already made me jump through hoops, essentially asking ME to fix THEIR broken machine) " Hi Thank you for your response. We apologize for any inconvenience you have experienced with the Apple Mac Pro. I understand you want to request a replacement for the machine, however, we need to forward this first to our Technical support team to check the error code that you getting. Before we forward this case I need a system report of the machine and send it to me. Can you please send me a system report? Sincerely," That machine hasn't been working nor starting, and now they want a 'system report' - which can't even be sent when it doesn't start! But all that is irrelevant! I paid them money to get a working machine It's not working - and it sure as hell isn't MY job to fix it FOR them! See what frauds those guys are? I can only warn about them! ***Edit 2: about their updated reply: This is still BS: Installing a different OS on a machine is something very normal, that is done on machines every day! I've done this on dozens(!) of computers. And only one computer before had that problem that yours has... and that one got replaced within days, and the seller then figured out that the SSD was actually damaged, what caused this problem. BUT: This is NOT something you need 'tech support' for! This is a clear cut issue of a DEFECTIVE device, which needs to be replaced asap! These guys took my money, Sent me a defective device, So I'm out of money, and now have to waste hours and days, and by now weeks, back and forth with them, to get it replaced. Compare that to any serious companies like ebay, where you can always get your money back, or get a replacement, if the seller sends you a damaged item. ***Edit 3: Update Sept 22nd 2023 The games keep continuing. Even with everything they claim here in the response. I am still NO step closer to getting the damaged product replaced, or my money refunded. Yet another useless email, even more troubleshooting steps which they want me to do for them. This is just utterly ridiculous. The amount of time they have stolen from me, and the amount of pressure it needs before they even start looking at a return request... it really shows the state of this company ---- In conclusion: However bad I said it is with OWC. - is exactly true, and even worse! -> Since I posted this review they proved in any way possible, that they are not capable (or unwilling) to solve this. It's such a clear cut problem: -> they sent damaged product -> it needs to be replaced or refunded. That is how business is done! But it seems OWC has not gotten that memo, even in 2023. I hope they go out of business, cause they're pure scam!

Garbage. Don’t waste your time. They obviously didn’t check the machine before shipping it. Total waste of time.

No longer on our approved vendor list for a number of reasons ranging from poor quality products and poor customer service. Most recently, ordered a computer shown on their site and it took them about 1½ days to contact me to let me know they did not in fact have it in stock nor did they have an equal replacement. Far from it. Further, because of this experience I had to source the product elsewhere and not only did I find it for considerably less, but it also included an actual warranty with teeth and length, and the routine things one expects with buying a desktop, i.e., mouse and keyboard, which their unit did not. Going back still further, we have purchased a number of OWC branded HDs and they seem to all suffer from the same early failure rate, leading me to imagine they are using inferior grade drives. All of this coupled with a number of unpleasant to rude customer service experiences leaves me to conclude this is not a AAA vendor.