Jules
Cannot connect with Tech Support
I ordered a Thunderbolt Raid 4 to edit my film. The item arrived early, but then I found out I have to download software to operate the machine. I am having such a hard time contacting Tech support to get help. Is this Software included in the purchase? Why didn't I know about this hidden cost if it's not included? I need answers to these questions after spending over $1,000 on this machine.
Response from OWCFeb 2, 2021
Thank you for choosing OWC for your tech needs! We are so glad you received your Thunderbolt early but we are saddened by you having a difficult time contacting our support team. On weekends, we have shortened hours but we hope you will give us a chance this week to assist! If you have any questions please contact us via one of the following methods: Phone 1-800-275-4576 (US) or +1-815-338-8685 (Int’l) Customer Service/Sales & Technical Support: -Monday-Friday (8am-8pm CT) -Saturday & Sunday (Closed) Live Chat Technical Support: -Monday-Friday (8am-8pm CT) -Saturday (9am-5pm CT) -Sunday (Closed) Live Chat Customer Service/Sales: -Monday-Friday (7am-10pm CT) -Saturday & Sunday (9am-5pm CT)