OWCReviews of owcdigital.com

Mac just went barely past 90 days. Screen flickering - likely a main board video defect. OWC shuts down immediate request to assist. No help whatsoever. So sorry is all I get - and on my own with a useless Mac < 100 days old. Don’t purchase from this company.

I have bought an enclosure for an internal blu-ray recorder I had, and after two years it works flawlessly!!! Thank you OWC!!!

I'm not writing very often a review however with OWC I had a product a bit out of warranty (40 days), no goodwill was applied, I had very little responses to my messages. I wouldn't buy any products from OWC any more.

Support is a disaster. I am using the OWC products for many years under Mac Intel. After upgrading to the ARM chip it seems that OWC and LaCie are not able to release products which work. I have issued a ticket about the Softraid XT and no response... LaCie also didn't respond. It is very unfortunate that you buy a lot of gear but the company does not give a dime about your issues... Money first...client last. Ashame! I am kicking out all OWC product.

This is a follow up review from my experience with OWC's customer service. I will quite literally never buy from this company ever again. In their correspondence with other dissatisfied customers, they admit that their "genuine apple products" are unreliable and they have received negative feedback regarding their performance. Yet they continue to sell these products to unsuspecting customers. I wish I knew of this before I spent my hard earned money. Like where are these products even made? The call center supervisor refuses to make things right by regurgitating the same old free two day shipping or 15% discount. lol yeah right, what an awful offer. I guess I can’t call her out by name here, but regardless she’s awful at her job. OWC I know you’re reading this ;) Is your company in such a horrible financial position that you won't replace your defective products? Don't you agree that a charger should last BEYOND 1.3 years??? Don't hide behind your warranty, TAKE RESPONSIBILITY. It's so sad that they refuse to treat their customers right! *UPDATE* OWC flagged my review, yet again. It's so funny that their response is to try to remove negative reviews vs. attempting to make things right with the customer. Shame!

Excellent gear until something goes wrong. Support is understaffed and cannot help in any relevant way - you are left to your own devices. I purchased several of their most expensive thunderbolt docks, and neither had gone wrong in the past until one failed. It's a basic software/driver glitch, but they have been unable to resolve it for two months. It seems like they're on a 30s-per-ticket quota. They disqualified themselves as a provider of professional equipment. If you rely on these devices in a professional environment DO NOT BUY, find a compatible alternative, pay more and save money and time on support.

Brutal customer service; I called, spoke with someone who thanked me for all the info - then never got back to me. I put in a ticket: no response. I emailed; no response. How do they stay in business??

I ordered a refurbished laptop that was found to be defective when received. It was an obvious and consistent issue. I requested a return authorization which they provided. But when they received it they kept a $150 restocking fee (plus the shipping charges I paid). After multiple times of contacting them the final word from them was that their techs were unable to duplicate the issue so they were not going to honor a full refund. It was very obviously defective. Something isn't right at OWC.