OWCReviews of owcdigital.com

Minor hiccup checking out. Otherwise fine. Been dealing with OWC forever.

Purchase went smoothly and product is as described. There was some sticky white goo about the size of a dime on the top of the device that took me a while to clean off. Otherwise would have been 5 stars.

Selection the cable was easy and quick. The one issue I had was I needed to change my address. On a lot of sites I use, I only need to enter the address once and state the billing and shipping address is the same. OWC required me to enter the data twice. Not a big deal, but it was mildly annoying.

Ordering was easy and the representative I spoke with was kind and helpful. However, the only issue I had was the tool included to repair my laptop was not the right size. I had to grind off about an 1/8” to make it work.

Used Mac purchase ... was straightforward and I received an order confirmation promptly, however there was a somewhat annoying/distressing time with none of the expected communication regarding shipping or tracking. In our circumstance [living in a rather remote rural area] we are probably more sensitive to problems with deliveries. That said, the delivery was made in good condition and time.

Computer works, came quickly. Only slight hiccup was in the packaging. I was thinking that there was no power cable initially, but then found the area where it was taped inside.

You have great products and service. I have been a customer for a long time and usually get my order quickly. However, this time was different as my order was shipped via USPS. It took from August 12 to the 19th for my order to arrive. Sorry, I do not remember if I had an option or not to choose another shipping option. While you cannot control the poor/slow handling by the USPS, you should consider better customer service by not shipping via USPS at all.