OvernightSmileReviews of overnightsmile.com

Ordered my moulds and promptly recieved them as promised. I had placed the order in my name and done the finance in my husbands name to what I recieved a phone call assuring me this had not delayed anything and actually put my mind at ease that they had fixed the mix up from my end, polite agent in the phone reassured me my order is being processed and contact options given up to now ca not fault the company

Round two of leaving a review. I originally left a review based on a bad experience I personally had with my aligners. I explained the lack of willing to help when my aligners wouldn't fit. I left feedback based on my experience. I left an honest and truthful review. I was greeted with a call the following day asking me about my concerns. We spoke for a while and I was asked if I would take the review down and they would redo my aligners as a discounted rate. I appreciated the call and they promised that if I removed the review they would email promising me to redo my aligners. This was the 19th of Jan. 3 weeks on, I have sent about 5 or 6 emails asking for updates. I have called and told they are busy and I'm in a que. I was told it takes 7 working days, but they would be with my early next week. I was then told 10 working days but they would be received this week. Its now 15 working days and I think I've given up. No updates on despatch, no ticket reference, nothing. I just feel a hindrance when I chase and get no replies. Do I really want to part with more money for a business who doesn't seem to care... No, I think it's best I cut my losses. The experience as a whole has been very poor. Im not interested in another call, please don't waste your time. I will forward comms on to trustpilot, so they can make their judgements. Lesson learnt for me. Lowest price solution for a reason. Please do your research before handing over any money. There are a lot of similar reviews to mine. £700+ wasted.

After 24 weeks, I have completed my aligner treatment and I am extremely happy with the results. It is disappointing to see some negative reviews, as my experience could not have been better. Whenever I contacted the company via email or online messaging, I always received prompt, efficient, and helpful responses. My teeth are now straight again after my wisdom teeth caused them to shift, and I have regained a great deal of confidence. Although the process of receiving my retainers took longer than expected, once they arrived everything was straightforward and smooth. Overall, I really cannot fault this company and am very pleased that my experience was such a positive one.

Great service, would highly recommend

Customer service are absolutely fantastic. You get to speak to a real person who was able to help with my queries right away. Thank you so much

Customer service is great the gentleman on the phone is very polite and helpful will recommend this company to my friends and family.

I’ll just leave here the e-mail I sent them regarding the treatment plan they sent me to approve. —————— Hello, I’m writing to you regarding the before and after treatment plan I received yesterday. I believe there might be an issue with the moulds, as my teeth look different from what I could see in your video with the before and after simulation. I’d like another impression kit to redo the moulds. Recently, I have had another consultation in person for invisilign treatment, and I’ll attach the photos I took from the screen. What I received from you: (Photo of their before and after simulation treatment plan, unfortunately there is no option to add photos here). And how my teeth actually look like now: (Before and after simulation treatment plan, done in person). I’m a bit worried seeing the ‘before and after treatment plan’ I received from you, and wonder if you work with an orthodontist at all, as the line between my 2 front and lower teeth doesn’t align in your treatment plan. More photos of how my teeth look like now: (More photos of my teeth situation). I look forward to receiving a reply from you. Kind regards, Olesea ———— Draw your own conclusions. They issued me a refund for the impression kit, however, they still keep bothering me with emails and messages like this one: ———— Time is ticking! 🕒 Your personalized treatment plan is set to expire tomorrow. (Although my treatment plan had expired a few days ago, and then again yesterday, and now they seem to have extended it again). ** If you have already approved your plan, please disregard this email ** Approve your plan now at : (link) Don't miss out on this opportunity to transform your smile with OvernightSmile. Confirm your plan today and let's get started on your journey to a brighter, more confident you. If you have any questions or need assistance, we're here for you. Call us on (phone number) or talk to us via livechat at (link) Kind Regards, -- The OvernightSmile Team ———— OvernightSmile, please don’t bother me anymore with your emails and measages—is annoying! Thank you! I usually don’t like to leave negative reviews as I’m a business owner myself and know how unpleasant and damaging is for a business to receive negative feedback from clients, however, I think this is a serious thing. I don’t want to think that others would approve and go ahead with a treatment plan like they sent me, just because they don’t know that the 2 upper and lower teeth have to form a vertical line. I wonder if they work with an orthodontist at all. I had hopes, as I read some positive reviews here about this company, however, unfortunately, I been dissapointed, and left a bit worried about their service. Surely there was a problem with the moulds, for which I cannot blame them, yet they chose to go ahead and create a treatment plan regardless—which doesn’t speak about professionalism to me.

I'm around halfway through my treatment plan now, about to start the 5th aligner, and I can already see massive improvements, I'm really pleased with the improvements. I was massively skeptical but I couldn't afford the more expensive brands. Everything from start to finish was easy, I did my moulds and it took around four weeks for my aligners to arrive. Any problems/queried I had were sorted immediately via customer services. Really pleased so far