OvernightSmileReviews of overnightsmile.com

I’m just confused by my experience, to be honest. Initially something happened with the address - an issue on my end (my phone reverted the delivery to an old address!). I emailed customer service and got a reply almost immediately asking me to confirm my new address and they would change it for me. Great. I replied within half an hour. From then I got no confirmation. I waited a few days, then I sent a few emails which I got no response to for a week. I then changed the title to ‘Scam Product?’ (14th March) And got a reply almost immediately saying someone would be in touch. I advised I don’t want someone to call me - I just want the product either delivered to the correct address or a refund as otherwise the parcel won’t reach me. They came back and explained there’s been a technical error on their end which is why I’ve had no response. Fair enough. They said they would give me a refund and as a gesture of goodwill they would send the parcel out anyway. I was happy with this but said it would need to go to a specific address in order to reach me as I’m in the process of moving so if that’s not possible, just the refund would be fine. However they came back and said to confirm my address and they’d get it sent there. So I did. And again, they’ve gone radio silent. On 19th March I chased and asked where my refund was as I hadn’t received it. I THEN received a shipping email to let me know my delivery was coming… to the very first incorrect address! I reached out again to say this was happening and I’ve still had no response, no refund, and no delivery to the correct address. Sadly, even without purchasing the full product I couldn’t recommend buying this to anyone based on my experience.

I’ve finished my course of 10 aligners which were received in the time scale quoted in there terms & conditions not 7 days, customer service has been great and I’m really pleased with the result, not much pain or discomfort whilst wearing them, I now have straight teeth and can smile in pictures, I’d definitely recommend this company if your on a budget

Good experience excellent results really happy with how they look would recommend great value compared to other aligners J.Labrianidis

I have finally received and started my aligner kit and would rate my experience so far as a 2.5/5. It's not a scam, you do receive aligners in a nice kit but the company has made so many decisions to make you feel like you're being scammed it's baffling. The first step in the process, getting the mould kit, is very easy and it arrived 5 days after I ordered it with an extra set of the mould for in case you make a mistake which I liked. They advertised on their website that if you return the mould kit within 3 days you get your £39 back which I also liked (terms apply, more on that later). Other reviews mention that they are not forthcoming with this refund and you need to chase for it (🚩red flag number 1) so I was going into the process knowing this. But that's probably why they can keep the prices low so fine, I'm not paying for a premium experience so I'm not getting one, I understand that. The savings compared to proper Invisalign is still great enough for me to stick around. I return the moulds within the 3 days, and get my 3D plan 3 days later. You get a bombardment of emails and text messages over the next week saying "Action required: your plan will expire in 1 day!". My plan was set to expire in 1 day or today for 4 days (🚩red flag number 2). I purchase the plan a day and a half after receiving it, but the emails don't stop for another few days, again annoying but fine. I get an email confirming my order immediately. This was Feb 18th. There's then radio silence. 7 days later I'm thinking I should have heard something by now. The website advertises that unlike Invisalign, this company has your aligners ready in 7 days (terms apply...), so I send an email Feb 25th asking for an update. I get a response within 2 minutes saying the real numbers are 7-10 working days to produce the aligners then 1-3 working days to dispatch them. If the website just advertised "get your aligners in less than 3 weeks!" I'd have been feeling fine, but I was hating the sliminess of it all at this point. So I just wait. March 2nd I ask for another update, it's not been the whole 13 working days yet but I've not heard about the £39 refund yet either so I'm just looking for confirmation everything is progressing normally with my order. Silence. I send another email asking again for an update on both my order and the £39 refund on March 4th. Again no response (🚩). By March 5th it's been over 2 weeks since I placed my order, I scroll through all the negative reviews and I full on believe I have been scammed out of £800. I send an email saying if I don't hear anything by the following Monday (March 9th) I'll have to assume this is a scam and initiate a chargeback with my bank. I get a call immediately from customer services. Friendly sounding chap letting me know that in the terms it actually says it will take up to 30 days to arrive and since that's in the terms the chargeback would result in them charging me a £199 fine (🚩). But not to worry because he can see my package has been shipped yesterday and I should get a tracking number from Royal Mail tonight (didn't happen). As for the £39 refund, although I returned the kit within the 3 days, and had my comprehensive check up from my dentist with X rays done within the past 6 months (one of the hidden terms), it actually also states in the terms that you also have to buy the aligners after receiving your 3D plan within 1 day (🚩) and I was half a day out. There are usually quite strict consumer laws in the UK about hiding key information in the one continuous paragraph of a terms and conditions page, so I had never experienced this before in my life. I have a defeated wee cry later that night and I email again stating my dissatisfaction with the general scamminess of it all, and get a response the next day that management will see if they might still be able to process the refund for me (hasn't happened). I then do actually receive a DHL tracking number 2 days after the call. I'm so relieved because it's real! I've not been scammed! The box arrived (just under 3 weeks from ordering) and the kit looks very proper. The box it comes in is nice and it comes with a carry case for the aligners and some extra accessories. The first aligner fits great and if it weren't for all the slimy hidden terms, the thinly veiled threat of a fine and if they were just honest about the actual lead times on the website, this would be a 4 or 5 star experience so far. If you're on a tight budget and if you know you're not getting that £39 back and each step in the process will take longer than advertised, it still could be the right decision for you. Personally, in hindsight, I wish I had opted for Smile White instead and spent more to feel better taken care of but I'm going to see it though now and will update at the end!

I have had a very good experience with Overnightsmiles so far. I’m on my retainer after finishing all my trays and I’m very pleased with my smile considering how crooked they were before and they now look completely straight. The process was easy and the results were definitely worth the money. Customer service has been helpful whenever I’ve needed to get in touch.

- They have straightened my teeth. - The cost is much lower than the competitors. - They resolved an issue I had with a pair of retainers with a manufacturing fault. When I purchased replacement retainers, they called me and offered to send another pair on top for free to make up for the fault. Overall, I'd recommend Overnight Smile as they work, they are cost effective, and helpful when issues arise.

I highly recommend. I had 12 sets of trays and my daughter had 10 sets and we both came out with beautiful smiles. Followed everything to a T and it all went very well. Questions were always answered quickly and the live chat was very helpful.

I received my aligners in good time nearly six months ago. I have been wearing retainers for over two months now. My teeth are straight, the process was easy. I’m very happy with the result and the price.