Sol
AVOID
Placed an order. Did not hear anything for about a week so reached out to customer service. Then they tell me the items I ordered are not available in the UK. A bit speechless that they accepted the order, took my money and would not tell me they cannot fulfil the order until I asked. I then asked for a refund (the order was never shipped). Have called the customer service line over 20 times. Not once has someone picked up the phone line (plus the voicemail box is full). I was promised a refund over email support. It has been almost two months since my order and I still haven't received a refund. I would avoid the company. There are clearly a bunch of fake paid reviews with accounts that have suspiciously only left one review, and it just happens to be a glowing review about the non-existent Outdoor Master customer service. EDIT FOLLOWING RESPONSE: my order number is 97862. I have been emailing that email address during this whole period, including yesterday. SECOND EDIT: I have now received my refund, so at least that is something. For others that are wondering, this was nearly two months after my initial order (with the order never being shipped), and only after constant chasing and complaining on here.
Response from OutdoorMasterFeb 28, 2024
Dear customer, really sorry for the inconvenience caused. We couldn't locate any matching order under your name. Could you please send us your order number to our support email: care@outdoormaster? ๐ Please rest assured that we will do best to help you solve it. Updates: Dear customer, we checked that this order OM97862 has been fully refunded. It is really appreciated that you could check it with your bank again. It is really sorry again if we cause you any unnecessary trouble. Thanks for your great understanding in advance! As a token of our apology, we are providing you with a special discount code to use for your next purchase. Please check your email to get the code. We apologize for any inconvenience caused.