Otter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.
Otter.ai (otter.ai) has 796 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Website
otter.ai
Category
Internet & Software
Listed on Five Star Index
2026
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The company replied to 65% of reviews.
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Most recent review: October 2026.
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I mainly leverage meeting summary and real-time transcription functionalities while it's been integrated into MS Outlook and Teams. It has been a seamless experience so far. Though it misses the mark on name recognition, I think this is a very intuitive and powerful tool that helps me demonstrate active listening during calls.
TG
Telekia G.
Using Otter.ai as Transcription Tool
I needed to transcribe an audio file and format it into a written summary, so one of my colleagues suggested looking into the transcription services provided by Otter.ai. I immediately noticed that the site was easy to navigate and how easy it was to locate the audio file transcript option, upload the file, and wait for it to finish transcribing. The only drawback to using the audio transcription tool is that it sometimes incorrectly transcribes certain words due to differences in people's accent or dialect. I have used Otter.ai twice in the past 3 months to transcribe audio and video files, and each written transcript was easy to read and edit if necessary. I plan to use Otter.ai to transcribe any audio or video file of discussions, lectures, or meetings that I need written transcripts of in the future, and I recommend it to anyone that needs audio or videos files quickly transcribed and converted to written form. This review is part of promotion of Otter.ai.
BW
B W.
For basic use and first couple times in…
For basic use and first couple times in the program I found it very busy with information. Not techy person and just a "basic user" button would be very useful to just get voice recording transcribed.
LE
Leanne
Bullet points for the win
I've been using otter ai for group mastermind meetings that I lead. This way attendees don't have to take their own notes. I share the summary after and we all can follow-up on the action items listed out. I especially like the bullet point format and that it's not a running transcript that is too overwhelming to be useful for notes.
AW
Aaron W.
Accurate and incredible time saver!
I uploaded a 17-minute recorded interview and had an accurate transcript and summary within a few minutes!
This was an incredible time saver - I probably saved several hours of transcribing and coding the interview.
RT
Rebecca T.
Otter Makes Taking Minutes EASY!!
I love how Otter makes taking minutes for meetings EASY as the AI picks up each person correctly. Sometimes I do have to edit the person(s) conversation and the ending/beginning of the next person(s) conversation, but overall Otter is PERFECT! I also LOVE how Otter is able to summarize the meeting with adding "to-do" tasks!
The only negative thing is that the "FREE" subscription only allows for 30 minutes when most "meetings' take 1 hour (60 minutes).
SS
Sanjay S.
ITS WAS VERY USEFULL AND HELPFUL
ITS WAS VERY USEFULL AND HELPFUL
MI
Mi
Fantastic for Research work, pretty accurate transcription !
I used Otter for interviews for my Uni research paper and was sceptical. However, I'm surprised by how accurate it is, even for people with heavy accents it picks up 80% of the conversation. The best, best, best part was being able to link it within a Teams meeting, and normal calls and have a pretty decent transcription! Its audio picking capability is remarkable because, I used the loudspeaker audio on my laptop to transcribe on my phones Otter app. It was a few free import audio to transcription options which is wonderful. It also gives each transcription files, a list of keywords that were used, which is rather convenient. The file sorting systems could be a little more user friendly and £17 for a months subscription can be a bit too much for me, however it does have numerous features. I'd definitely recommend it, saves a ton of time! This review is provided as a part of a promotion from Otter, but I mean everything I said. I'd definitely recommend it, specially for research students who do numerous interviews that are lengthy and complicated, saves a ton of time!