Otter.aiReviews of otter.ai

I recently had a difficult situation where my Otter subscription renewed and I'm no longer authorized to renew it at my company because we have gone in a different direction. Maryia was able to process a refund for me, despite the fact that I'm beyond the allowed circumstances, and this has been a great help to me since it would have been an unjustified expense at my company. Thank you, Maryia, for the great customer support.

Agni was outstanding. I looked into a free trial and didn't realize I had to cancel before it turned into a monthly membership. After reaching out, Agni corrected the sitaution, took care of the refund and made the process easy and profession. It's a great reflection of the Otter.ai brand for sure!

Used Otter AI for about 3 years and find it reliable with with good quality notes and summaries that really help me with work. And they proactively listened & responded to a recent issue that I had with an unwanted subscription. The team were proactive in responding to my concerns that the opt in was not clear at point of activation, especially for people with visual impairment/reading difficulties. They reviewed the issue quickly and sympathetically and refunded us quickly despite this not being available in their terms & conditions. Many thanks :)

I would like to express my sincere gratitude to Jennifer B. from the Otter.ai Support Team for her exceptional kindness, understanding, and professionalism. I am a university student from Vietnam, and I accidentally forgot to cancel my free trial, which resulted in an unexpected annual subscription charge of $239.88. For me, this was a significant amount of money, as it represented nearly all the savings I had set aside for my university tuition. I was extremely worried when I realized what had happened. I contacted Otter.ai Support, explained my circumstances honestly, and hoped they might consider my situation. To my surprise and immense relief, Jennifer responded promptly, treated my concerns with genuine understanding, and made a one-time exception to issue a full refund, even though subscriptions are generally non-refundable. Her compassionate response meant so much to me. She made me feel that my concerns were heard and taken seriously rather than simply dismissed because of company policy. Although I am still waiting for the refund to appear in my bank account, I truly appreciate how quickly and professionally Jennifer handled my request. Thank you, Jennifer B., for your kindness and for making such a meaningful difference to a student facing an unexpected financial burden. This was an outstanding customer support experience, and I am genuinely grateful!

I was charged $239.88 for an annual Business plan I never meant to sign up for, and I'd never even used the account. I emailed support, and Morgen replied within about 20 minutes, refunded the full amount, and canceled the account. There was no arguing or back-and-forth, even though their subscriptions are normally non-refundable. Mistakes happen, and how a company handles them is what counts. Otter handled this one quickly and kindly. Thank you, Morgen

Mariya was responsive, friendly, and super easy to communicate with! Happy to keep using their products with such a high level of support.

The response when requesting a refund was prompt, with resolution offered within 20 minutes of filing the problem, complete with documentation. Maryia was extremely helpful and clear in explaining the parameters of the issue and its resolution.

Maryia was quick to respond and quick to act. Very professional. Thank you.