Otter.aiOtter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.
Otter.ai (otter.ai) has 796 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing796 approved reviews, newest moderated first
Parker W.
Had a billing issue. We inadvertently had 2 seats for our software and only needed 1. It was quickly resolved and refunded by Maryia from Otter. It's great to see a Company having a Customer Service Department as good as their product.
Response from Otter.aiOct 22, 2026
Thank you for recognizing Maryia! We're so glad they provided a helpful and responsive experience. We'll be sure to share your kind words with them.
customer
Great customer resolution 👍
Response from Otter.aiOct 21, 2026
Thanks for sharing your experience! We're glad Otter has been helpful, and we appreciate your support.
Anowarul H.
I had an excellent experience with Otter.ai Customer Support, and I would especially like to recognize Agni for the outstanding assistance I received. I recently contacted support regarding a subscription charge following my 14-day free trial. Given my current financial circumstances, I explained my situation and requested a refund. Agni responded promptly, showed genuine empathy and understanding, and went above and beyond by approving a full refund of $99.99 as a one-time courtesy, even though the company's standard policy does not generally allow refunds. Agni also canceled my subscription to prevent future charges. What impressed me most was the kindness, professionalism, and willingness to help without making the process complicated or stressful. During a challenging time, this level of compassion and customer care truly made a difference. Thank you, Agni, for your exceptional support and understanding! This positive experience has left me with a great impression of Otter.ai, and I would gladly consider returning as a customer when my circumstances improve. I sincerely appreciate your help and highly commend Agni for providing such outstanding customer service.
Response from Otter.aiOct 21, 2026
We're delighted Agni left such a strong impression on you. Thanks for taking the time to share this, we'll pass it along.
Stephanie V.
Ricardo helped me so quickly and easy to work with! Thank you so much, Ricardo!
Response from Otter.aiOct 21, 2026
Thank you for calling out Ricardo by name! Comments like this mean a lot to our team, and we'll make sure they hear about it.
Nicholas
Prompt accurate and helpful customer service response from Maryia
Response from Otter.aiOct 21, 2026
Maryia will be so happy to see this! Thank you for calling out their help by name, we're thrilled they made your experience a great one.
Cate L.
I had issues with cancelling my subscription previously and did not want to change my decision. This time when i contacted support Kellin acted swiftly and heard my request. Thank yu so much!
Response from Otter.aiOct 21, 2026
Thank you for the thoughtful review! We'll make sure Kellin sees your kind feedback. We're glad they could make your experience a positive one.
Matt D.
Junnior Torres resolved my issue immediately and professionally. He was excellent to work with.
Response from Otter.aiOct 21, 2026
We appreciate you taking the time to highlight Junnior's support! It's wonderful to hear that they were able to answer your questions and get everything resolved.
Gavin
Honest company. Good product.
Response from Otter.aiOct 21, 2026
Your feedback made our day! We're happy to hear you've had a positive experience with Otter. Thanks for being part of our community.
