Warren C.
Otter.ai has many transcription errors
Otter.ai has many transcription errors. I always need to edit everything, and almost every sentence. Often, if I did not know the subject, I would not be able to edit the transcription for it to make any sense. This inserts my own bias and errors into the transcription because I may not be paraphrasing the speaker/discussion correctly. Even when I know the subject, sometimes, the transcription is so bad that I just cannot make any sense of the conversation. Customer support has not been of any help. They try to blame me for the errors. There must be better transcription software. I just have not found it. When I do find it, I will definitely switch. It's time consuming to go through the trial and error process. One review company that I often follow rates Otter.ai as very good. I disagree with them. Also, Otter.ai is super expensive for the transcription quality that it delivers.
Response from Otter.aiFeb 2, 2026
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused you. We’ve requested your information so we can look into this further and find the best way to address your concerns. Once we have your details, we’ll work on resolving the issue as quickly as possible. We appreciate your patience and the opportunity to make this right.