Otter.aiReviews of otter.ai

This company. How does a company that literally has ai in its name not have api or mcp connections?? They literally make it impossible for any ai first company to function with their product. --ALSO-- I went into my transcripts from a month and a half ago to view them and it WOULD NOT LET ME. I got a message that said "You've hit the transcription limit. You can get the full transcript using your paid plan minites." ........... WHAT? ............. WHAT A RACKET! I pay for the business plan (which is way overpriced for what it is) And they dont even allow you to view your full transcripts of calls anymore? A month ago I had no problem viewing this transcript, but now they are locking it behind YET ANOTHER PAY WALL I would suggest that you run away from this company...at this rate they wont be around much longer anyway I would recommend transfering your meetings to an external storage location, because this does not seem like the kind of company that should be trusted. You never kniow when you will be locked out of your own transcript data....

Incredibly useful tool, all of the features work great. It was unexpected how much use I got out of it, because I initially downloaded it just for a more accurate transcription experience but features like summaries, etc. were valuable. The desktop app is super handy. I will certainly be coming back. Updated review: My request was addressed promptly and I was refunded an erroneous payment. Thank you!

This company is a joke, they don't deliver when you upgrade and support never gets back to you.

Absolutely appalling they took my money for pro account and it does not reflect in my app and it's impossible to get hold of anybody. Disgusting in this day and age.

Support was frustrating. We had two users for a while and it worked well. When we added a third user, who was not admin, all recordings would go only to his account and we had to get him to release each back to us. BIG PROBLEM. But they would only email for two months. We spent hours documenting and trying to fix the problem with emails. After 20 or so email exchanges, someone on their side figured out what a new user was able to change to take over all meetings. Bad design, bad service. Now it is resolved. Otter shows up well and is easy to manage. It makes excellent notes. Lots of features. As far as we can tell, we can not export the summary, only the raw recording. I will ask about this and expect they will send a generic email response with massive help files. We support our software by listing to what the user asks, knowing our software, and responding with specific instructions if not fixing the problem from our side. Product is a 4. Support is a 2.

"I am disputing the unauthorized charge of $180.73 on Feb 23. Your chatbot refuses to connect me to a human and ends the chat. I did not authorize any seat additions. Please process a refund immediately or I will initiate a chargeback through my bank."

Default setting sent out meeting notes to every attendee of meeting that I didn't consent to. Stay away from Otter AI.

I was signed up for Otter.ai without realising I had done it, and it also spread to other people in my organisation. It was difficult to stop it from inviting itself to my meetings and difficult to delete my account. There is something wrong with the way it is working to sign people up without proper informed consent.