The Orvis CompanyReviews of orvis.com

Recently, I ordered Gokeys Worlds Most Durable Boat Shoe, and the left shoe of the pair had a defective stitching, the right shoe was perfect.I exchanged for a second pair, same issue. I exchanged for a third pair, same issue. I spoke and received an email from Mr. Stacy Doss, Orvis's Director of Manufacturing (who alleges these shoes are handmade) stating, "Maybe you should look to footwear that is totally made by programmable machines so there are not any variations"! No, Mr. Doss, you need to manufacturer quality products. As an Orvis customer for over 40 years, I didn't deserve Mr. Doss's condescension. Third pair going back. What a complete waste of time.

I ordered a 250.00 sweater as a gift for our brother in law. Unfortunately it was too large and he returned it. The credit I received was less 26.94 to cover shipping both ways. In this day of many offers of free shipping, I am appalled by the gouging of these shipping charges. Yes, buyer beware, for me not fully paying attention to these inflated charges, but this will be my first and last purchase from this company.

Let see, i ordered my wife's barbour jacket on 10/26/17...and after much delay, it shows estimated delivery date of 11/8/17. That's 13 days for shipping and 11 days if corrected for weekend. I really doubt im going to order anything else directly from orvis in the future because of this. While i know its a 1st world problem...13 days for an article of clothing is borderline too long imho. Hope it gets here soon...wow.

Outstanding customer service and great products. At any time that i have an issue with an order they have moved mountains to remedy the situation.

I ordered 2 women's shirts online. It's been 3 weeks and I've still not received my order. The shipping costs for 2 shirts is outrageous and for as much as I spent on 2 shirts, it should've been free. To make matters worse, I was told I couldn't cancel the order and get a refund because the items were in transit. Really? Three weeks and still no shirts? Also, the shipping is supposed to be 5 to 7 days according to the Orvis website. Never again will I purchase anything from Orvis. The customer service is appallingly bad! There is no value or appreciation shopping Orvis. Shop somewhere else - anywhere else!

Terrible customer service. I was trying to purchase a $200 gift card for my husband and they couldn't even make that happen after I called 3 times.

Orvis has changed. I usually purchase clothes or dog supplies. In the past, I didn't have many returns because I was very happy with my purchases. But I have had one bad experience after another this past year. I bought a dog gate that looked great in the photos. When I received it, it was rough wood with a uneven stain and it didn't work as a barrier. I sent it back and did receive a refund. Then this summer I ordered a few shirts for vacation. They were over $70 each and fell apart before summer was over. It is rare that I return clothes that I have used but these things were expensive and I expected more from Orvis. I sent the two shirts back in one box and received confirmation that both were received. They gave me credit for one shirt but not the second one. So far, I have called customer service or chatted with them 3 times. Each time I am told the second refund is being processed and I should see a credit within 24-48 hours. I get the feeling Orvis' warehouse can't handle getting multiple orders (two shirts from two separate orders) returned in one box even though the paperwork for each order was included inside the box. Customer service was less than reassuring and I keep getting told the same thing -- it is being processed. It seems to me when you send things back, at the same time and in the same box, the refund for all items should be processed at the same time not weeks apart. And when a customer calls to inquire, the customer service representatives should understand why a person is confused. Not impressed with the quality of the fabrics used in their t-shirts and shirts and not impressed with customer service.

Broke the tip of an older Clearwater 2-piece fly rod that's no longer manufactured. Shipped it back to Orvis. The rod arrived there on Friday. Despite having been told it might take 4-6 weeks, a replacement 4-piece rod was on my doorstep on Tuesday.