The Orvis CompanyReviews of orvis.com

10 days later and my dads gift still not arrived. Awful experience. Never again.

I have a rod Orvis Clearwater Spey rod and the tip broke two eyelets down. I mailed it in and they are telling me that this repair will take anywhere from 4-7 WEEKS. That’s absolutely insane. I guess I have to find a new Spey/Switch rod ASAP with a good warranty and repair service.

The clothing products are way over priced and the quality is China quality. CHEAP AND POORLY MADE. I wouldn't buy a napkin from them. Two flannel shirts had holes in them after one wash. What a poor company. The CEO is a disgrace.

Ordered a replacement rod tip in the beginning of July. Was told 3 day shipping. Then a month later still haven't received it. Call in, guy tells me it'll ship next week. Next week comes, no shipping info. Call in and they say another month. Soon I just said screw it, it'll show up when it shows up. Sure enough though, I get it finally in October and now I'm double charged which happened the last time I needed a replacement tip. This company has become a total joke.

Skip this Orvis all together in Jackson WY if you can help it. The high prices at Orvis are tolerated because of the quality of products AND superior customer service. You can get one without the other at pretty much any store. I went in to exchange a broken umbrella with a lifetime warranty. Orvis is famous for their unmatched return policy and making defective purchases right. Right away they had to call in a manager for this (bad start) and the very first thing he said to me was, "you have a receipt?" Really? Keeping a receipt for an umbrella? When I told him no, he automatically said there was nothing he could do. I had to ask him to even look me up. When he did, he said I haven't made any purchases in a while, without even checking for the umbrella... So? The umbrella has a lifetime warranty... Then he said "he had no way to know if I even bought it at that store." Really?? First off, why in the world should it matter to a manager which location I bought it in?? Second off, it says Orvis all over it! Lol! Some manager! He wasn't willing to work with or even listen to me at all. He acted put out that I was even asking for his help. Not at all polite or friendly. I worked at Orvis for years and we always bent over backwards for returns and defective products. I once exchanged a 5 year old shirt at the managers request because the collar was fading. That's The kind of experience you'd expect from a place like Orvis! At least you used to. Sure gave a lot of fuss about exchanging a $30 umbrella with a warranty and still didn't do it. Is Orvis really struggling that much?...so I went next door to T. J. MAXX and returned some sheets I had just as long, with no receipt, and they politely gave me a store refund for the full price! Lol, Orvis should be fully EMBARRASSED for being totally showed up by T. J. MAXX customer service! Why bother paying a manager salary to someone that deals with a situation like that? Anyone at all could've done that! He needs to be demoted to an associate and have someone that cares about their job and their store's reputation take over. Surprising high amount of low ratings for an Orvis.. says a lot. Maybe I'll try the next one I find. I'll probably stop shopping there though after this. Maybe Orvis is still of great repute elsewhere, but don't expect that here. You and your money are nothing more than an annoyance here. If they're looking for stores to close post COVID, they should really take a second look at this one. Find a different tackle store or wait till can find the next Orvis. Not worth the hassle or experience for the high prices Update: I just spoke with Orvis customer service. I'm being sent a new product in 3 days! It was very simple. Obviously just a bad manager doing a poor job. Easy fix...

Do not give this company your details. You will receive constant junk mail with offers from them. Disgusting waste of paper.

Absolutely terrible customer service. DO NOT purchase fishing rods from them- their warranty is NOT TRUE. My husband purchased the Clearwater fly fishing rod that broke as he was casting after less than 2 months of purchasing the rod. On top of the poor quality of the rod, the customer service is terrible. When he purchased his rod, Orvis guaranteed a lifetime warranty. THIS IS MISLEADING!!!! Instead of sending him a new rod - which is what any respectable company would do - he had to pay $60 for a replacement part for his rod that was “guaranteed to be received within 5 days.” It has been over a month and he hasn’t received the part. The store will not issue a new rod. Customer service doesn’t have an answer. We will no longer buy Orvis products and encourage others to do the same.

I'm not sure why there are so many bad reviews posted on this site for Orvis. I recently dealt with them on a repair that I needed done for a tip of one of their fly rods and they treated my case very well. My rod was a gift I had received a long time ago and they did not hassle me about finding original receipts or paperwork, which I surely did not have anyway. They were professional, kept in touch with me via email and charged what I thought was a very fair price. I could tell by working with them that they actually care about the quality of their product and want to make life-long customers out of the purchasers of their rods, which they surely have done with me.