Jill L.
The order started processing before I…
The order started processing before I hit the process button. Sent an email right away to try and cancel. Received a response stating they are going out of business all sales are final never saw that when I was looking
Response from Orthora FootwearOct 23, 2026
Hi Jill, We’re sorry for the confusion and frustration you experienced with your order. We understand how upsetting it was to see the order begin processing before you intended to finalize it and then learn that cancellation was not possible. We also recognize that our final-sale policy should be clearly communicated before checkout. Your feedback is important to us, and we’ll take it into consideration as we work to improve the clarity of our ordering process and policies. Orthora Footwear



