Orthora FootwearReviews of orthora-footwear.com

Horrible customer service. The shoe is bought is way to big. I requested to exchange for a smaller size. Website said free shipping on exchanges. I have been contacted by 3 different people all telling me different things. The first person told me it would be 14 99 return shipping. Which made me request a full refund. The second or third offered me 3 options. I chose the free replacement. Then received a email saying they are sending a larger size and a different color. The i last email is said this, I will be copying and pasting it. Hi Heaben, Thank you for checking with me. I'm happy to clarify this for you. I'm Susan, the founder of Orthora, and I wanted to write to you myself. I'll be honest: Orthora is fighting to survive right now. I've put everything we have into our new shoe, which is more comfortable and ships much faster than your original order did. To keep going, I had to sell off our existing stock at 70% off, and your pair was part of that sale, with no profit left in it. I understand you were hoping for a refund, and I'm truly sorry, but I'm not able to refund this order. As stated on our website, clearance and sale items aren't eligible for refunds. Right now, refunds on these orders could be the difference between Orthora making it through and closing for good. What I can offer is a 50% voucher toward our new pair. I believe in it so much that I'll make you a promise: if you place your order with the voucher and you're not happy with the new pair, we'll refund what you paid for that new order. Regarding your question, I understand you'd like the black-on-black shoes. Please reply to confirm, and I'll help you with the next steps for your voucher. Thank you for understanding, and for giving a small business a chance. With gratitude, Susan Founder, Orthora Footwear I have the emails from them. If you want to see them for yourself.

It was easy. But I thought I would be able to order 2 different colored shoes.

This was a replacement order. Everyone I connected with was very helpful.

Shoes don't fit. Ordered a size 9 in women's think I got an 11 or 12 way to big and very uncomfortable 😐. They will not refund any of my money. Calling it a small business is not a true statement. I will never buy shoes from them again. Trying to return since 9/21/26 they say they were on sale so I can't return them. They had a deal not a sale. They also took forever to be delivered.

It was easy to order. I appreciated the updates on my order. When I felt something was wrong with my order I was assured that my order was exactly as I had ordered. I’m eagerly awaiting my delivery. Thanks for all you do.

I bought off this company. The shoe's were terrible. They have a 45 day guarntee. Not true at all. They say send them back at my cost. Going to China than they will give me half the money back. So now I'm out money with shoe's that are no good. Ok sent messages to them. No reply what so ever

I ordered these shoes for my daughter's birthday when she received them.The shoe is way larger than what she normally wears in her size. I contacted the company and asked for an exchange and was told to send my daughter's foot measurements. I was also offered to pay more money to receive a different shoe. After about eight emails , because I was told to mail internationally back to china , and the cost was going to be between $20 - $80 dollars. All I can say is buyer, beware, nothing in their ad Is true and they have no intentions of exchanging or returning your money. I was scammed by this company and nothing in their advertisement about their guarantees is true.

Was a little iffy at first , but after wearing them for a few weeks , now can really notice a difference