Orthora FootwearReviews of orthora-footwear.com

Horrible company. I ordered size 10, what they sent is a 9 yet it is marked a 10. Refused to refund me. Do not buy them.

BUYER BEWARE. I would give it negative stars if I could. I did not want to purchase this. This was an accidental Apple Pay purchase. I notified the company immediately by email because that’s the only way you can contact them. They have no phone number to contact them. I notified them in 2 minutes via email. They said it already shipped. Really? That’s doubtful. I understand from reading many other complaints about this company and not o my customer service but the quality of their shoes such as falling apart, not fitting correctly and claims of support and comfort not substantiated. Please research this company. I am so utterly completely disappointed and dissatisfied with their response. Their email states the company is going out of business. Really why would you with all you “five star” reviews unless they are fake.

Wrong address inputed automatically, package will not be delivered. When I contacted the company I've basically been told to bad, there's nothing they can do....no refund, no allowing correct address, nothing. Oh and their website I te comes up as spam and will not open. I'm out $125. They sent me a tracking confirmation today which shows it hasn't been mailed yet, just a shipping label created.

Do not use this company!! I ordered 2 pair, they were too big. I wanted to exchange for a small size. After several emails with customer service, I was offered a 25% refund because they are going out of business. Per the web site, free exchanges & 45 day money back guarantee. Neither is true!!

If I could give a negative zero, I would! I finally received the shoes, and the shoes are so big they can fit a person of a size 13, considering these are supposedly an 11. Also these shoes are so cheap looking and poorly made…I sent an email to customer service letting them know about the shoes and need to exchange them; I instead get a response from the so-called CEO Susan, who initially assumed that I requested a refund. I pointed it out to her as well as sent a screenshot of the previous email where I requested an exchange Not a refund and I let her know that her response was highly disrespectful. She goes on to state that she’s a small business & can’t afford to replace them or to reship. She suggests that I have to pay $29.90 to have a smaller size reshipped or return the shoes to an address in China, meaning I have to pay the fee to reship, plus their customs… she must be out of her mind! I sent screenshots of previous reviews here on Trustpilot that people have gotten their refund or exchange for no fee, they then had the balls to insult me further and offered me a 10% refund, which would have been about $8.30, take or give then they boosted it to 20%…. when I paid $83.00 for the order, again they must be stupid to think I would go for that! I have been back and forth with this so-called CEO and other so-called customer service agents about this bull… For somebody that is a small company and they cannot afford to honor their money back guarantee, Does NOT need to be in business. I will be uploading the screenshot of the emails in a few moments, I also reported this and sent all of the correspondence to the Better Business Bureau as well as on social media, so I can warn other customers like us who have been burned by this small company, so the data not get scammed by these losers playing customer service with no ethics, unprofessional and again a damn scammer!

the shoes have absolutely no support

Horrible company to deal with! I’d give it zero stars if I could. I’ve been trying to get a refund for over 2 months. They said they will only give a partial refund and that was 3 weeks ago, I’ve not received a refund yet. Terrible quality shoes, terrible customer service and they’ve lied to the Better Business Bureau and in their response on Trust Pilot.

Horrible customer service. The shoe is bought is way to big. I requested to exchange for a smaller size. Website said free shipping on exchanges. I have been contacted by 3 different people all telling me different things. The first person told me it would be 14 99 return shipping. Which made me request a full refund. The second or third offered me 3 options. I chose the free replacement. Then received a email saying they are sending a larger size and a different color. The i last email is said this, I will be copying and pasting it. Hi Heaben, Thank you for checking with me. I'm happy to clarify this for you. I'm Susan, the founder of Orthora, and I wanted to write to you myself. I'll be honest: Orthora is fighting to survive right now. I've put everything we have into our new shoe, which is more comfortable and ships much faster than your original order did. To keep going, I had to sell off our existing stock at 70% off, and your pair was part of that sale, with no profit left in it. I understand you were hoping for a refund, and I'm truly sorry, but I'm not able to refund this order. As stated on our website, clearance and sale items aren't eligible for refunds. Right now, refunds on these orders could be the difference between Orthora making it through and closing for good. What I can offer is a 50% voucher toward our new pair. I believe in it so much that I'll make you a promise: if you place your order with the voucher and you're not happy with the new pair, we'll refund what you paid for that new order. Regarding your question, I understand you'd like the black-on-black shoes. Please reply to confirm, and I'll help you with the next steps for your voucher. Thank you for understanding, and for giving a small business a chance. With gratitude, Susan Founder, Orthora Footwear I have the emails from them. If you want to see them for yourself.