Orthora FootwearReviews of orthora-footwear.com

I appreciate the way this transaction was handled. They solved the problem in a professional way. They were prompted and efficient. Thank you

Being able to contact Orthora and get help getting the size shoes I needed. Thank you!

Do not use this company!! I ordered 2 pair, they were too big. I wanted to exchange for a small size. After several emails with customer service, I was offered a 25% refund because they are going out of business. Per the web site, free exchanges & 45 day money back guarantee. Neither is true!!

I ordered BOGO for my vacation and unfortunately they did not come in time. when I returned home the size was too big so I had to get a smaller pair. customer service was very good. otherwise I would have given more stars.

If I could give a negative zero, I would! I finally received the shoes, and the shoes are so big they can fit a person of a size 13, considering these are supposedly an 11. Also these shoes are so cheap looking and poorly made…I sent an email to customer service letting them know about the shoes and need to exchange them; I instead get a response from the so-called CEO Susan, who initially assumed that I requested a refund. I pointed it out to her as well as sent a screenshot of the previous email where I requested an exchange Not a refund and I let her know that her response was highly disrespectful. She goes on to state that she’s a small business & can’t afford to replace them or to reship. She suggests that I have to pay $29.90 to have a smaller size reshipped or return the shoes to an address in China, meaning I have to pay the fee to reship, plus their customs… she must be out of her mind! I sent screenshots of previous reviews here on Trustpilot that people have gotten their refund or exchange for no fee, they then had the balls to insult me further and offered me a 10% refund, which would have been about $8.30, take or give then they boosted it to 20%…. when I paid $83.00 for the order, again they must be stupid to think I would go for that! I have been back and forth with this so-called CEO and other so-called customer service agents about this bull… For somebody that is a small company and they cannot afford to honor their money back guarantee, Does NOT need to be in business. I will be uploading the screenshot of the emails in a few moments, I also reported this and sent all of the correspondence to the Better Business Bureau as well as on social media, so I can warn other customers like us who have been burned by this small company, so the data not get scammed by these losers playing customer service with no ethics, unprofessional and again a damn scammer!

the shoes have absolutely no support

Horrible company to deal with! I’d give it zero stars if I could. I’ve been trying to get a refund for over 2 months. They said they will only give a partial refund and that was 3 weeks ago, I’ve not received a refund yet. Terrible quality shoes, terrible customer service and they’ve lied to the Better Business Bureau and in their response on Trust Pilot.

Shopping was easy. I appreciate the free shipping. Waiting now to see how quickly my order is received.